20 meilleures offres (support coordinator, brussels, bru) (à pourvoir)

Customer Service Coordinator
Upway —Malines
- De 38 000 € à 42 000 € par an
- Temps plein
- Service client
- Esprit d'analyse
- Gestion de projet
Postuler rapidement
il y a 3 jours
Quality Improvement Coordinator - Operations & Projects
Elia —Bruxelles
- Compétences rédactionnelles
- Anglais
- Microsoft Office
Belgium (Telecom / English) : Telecom Service Delivery and Impovement Coordinator (REF18)
Trusted Advisors —Bruxelles
- Bachelier
- IT
- Gestion du temps
Policy and Advocacy Intern - Brussels
ONE Campaign —Bruxelles
- 1 095 € par mois
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postuler rapidement
il y a 2 jours
Internship Human Resources
Bosch Group —Bruxelles Anderlecht
- 1 095 € par mois
- Temps plein
- Microsoft Office
- Psychologie
- Ressources humaines
Postuler rapidement
Supply Chain and Operations Coordinator Operations · Brussels, BE · Hybrid
Prado Europe —Bruxelles
- Microsoft Excel
- Systèmes PGI
- Master
il y a 9 jours
Science Communication and Grants Coordinator
VIB —Bruxelles
- Compétences rédactionnelles
Postuler rapidement
PCO-EVENT CUSTOMER CARE COORDINATOR
MCI Group —Bruxelles
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
il y a 1 jour
Recompression Coordinator
Fluxys —Sint-Pieters-Leeuw
- Temps plein
- Télétravail
- Microsoft Office
Research Science Liaison (Belgium, Germany, Netherlands and UK)
サイネオス・ヘルス —Bruxelles
- Microsoft Excel
- Doctorat
- Vente
il y a 10 jours
Coordinator Logistics & Supply Chain | Brussels
Plasma Industries Belgium —Bruxelles
- Master
- Esprit d'analyse
il y a 2 jours
Junior Project Coordinator | Life Sciences
Capgemini —Diegem
- Anglais
- Master
- Gestion de projet
Finance Controller
Weston Brook Associates —Bruxelles
- De 60 000 € à 70 000 € par an
- Temps plein
- Travail hybride
- Comptabilité
- Compétences en communication
Postuler rapidement
il y a 4 jours
IT Infrastructure Coordinator
Smals —Bruxelles
- Temps plein
- Informatique
- Windows
- Master
Executive assistant
Securitas Technology Belgium —Machelen
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Clinical Supply Chain Coordinator [F/M/X]
Amaris Consulting —Braine-l'Alleud
- Production
il y a 2 jours
ADVOCACY TOOLKIT AND TRAINING CONSULTANT
WWF-België —Bruxelles
Marketing & Culture Trainee
The Standard Hotel —Bruxelles
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Technical & Service Delivery Administrator
Smals —Bruxelles
- Temps plein
- Anglais
- Master
Recompression Leader
Fluxys —Sint-Pieters-Leeuw
- Temps plein
- Télétravail
- Microsoft Office
- Leadership
- Compétences en communication

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : support coordinator (brussels, bru)

En vous connectant à votre compte, vous acceptez les Conditions d'utilisation de SimplyHired et consentez à notre Politique relative aux cookies et Politique de confidentialité.

Customer Service Coordinator

Upway -
Malines

Postuler rapidement

Détails de l'emploi

Temps plein
De 38 000 € à 42 000 € par an
Il y a 3 jours

Qualifications

Français
Service client
Esprit d'analyse
Gestion de projet
Support clients
Néerlandais

Description complète du poste

At Upway, we are on a mission to make electric mobility accessible to everyone by giving e-bikes a second life. As we rapidly expand our footprint in the BNL region (Belgium, Netherlands, Danemark), providing an outstanding, seamless experience for our riders and partners is paramount.

As our Customer Service Coordinator BNL, you will be the cornerstone of our support operations. You will manage, mentor, and scale a dedicated team of 7 to 12 customer service agents, transitioning our operations from a fast-growing startup setup into a highly structured, high-performing department.

Based in our Mechelen hub, you will report directly to the Regional Ops BNL and play a key role in stabilizing our operations, driving CSAT, and managing critical relationships with our B2B leasing partners.

Team Leadership & Performance: Manage, coach, and support a team of 7 to 12 customer service agents. Set clear goals, optimize daily schedules, and foster a culture of accountability and continuous improvement.

SLA & Quality Ownership: Monitor daily ticketing queues on Gorgias to ensure our response time stays strictly under 24 hours while maintaining a top-tier CSAT score (> 4.5).

Process Optimization (SOPs): Identify operational bottlenecks and turn them into clear, scalable, and documented workflows. Build efficient internal guidelines to handle complex e-commerce inquiries and technical warranties.

Partner & Escalation Management: Act as the main point of contact for complex tickets and high-value corporate partners (such as bike leasing companies). Resolve high-priority complaints with empathy, commercial acumen, and efficiency.

Tools & Analytics: Leverage Shopify and Gorgias data to track team performance, identify recurring customer pain points, and provide actionable feedback to the operations and workshop teams.

Experience: 2 to 3 years of proven experience as a Customer Service Team Lead, Supervisor, or Senior Agent, preferably within a fast-paced e-commerce or startup environment.

Languages: Native or completely fluent in Dutch, with professional proficiency in English. French is a strong plus.

Tech-savvy: Highly proficient with modern ticketing tools (Gorgias or Zendesk) and e-commerce platforms (Shopify). Setting up macros and automation rules does not scare you.

Mindset: A natural problem-solver with strong organizational skills. You are data-driven, comfortable with KPIs, but you never lose your human touch and empathy when dealing with people—be it your team or an unhappy customer.

Work Style: You thrive in a dynamic environment, you are hands-on when needed, but your ultimate goal is to build sustainable, scalable structures.

Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.

Pay: €38.000,00 - €42.000,00 per year

Application Question(s):

Could you describe your experience in customer service (number of people, volume of tickets, type of business)?

Experience:

Customer Support: 1 year (Required)

Language:

Dutch (Required)

Work Location: In person

Postuler rapidement

Affinez votre recherche

support coordinator emplois - brussels, bru

Customer Service Coordinator

Quality Improvement Coordinator - Operations & Projects

Belgium (Telecom / English) : Telecom Service Delivery and Impovement Coordinator (REF18)

Policy and Advocacy Intern - Brussels

Internship Human Resources

Supply Chain and Operations Coordinator Operations · Brussels, BE · Hybrid

Science Communication and Grants Coordinator

PCO-EVENT CUSTOMER CARE COORDINATOR

Recompression Coordinator

Research Science Liaison (Belgium, Germany, Netherlands and UK)

Coordinator Logistics & Supply Chain | Brussels

Junior Project Coordinator | Life Sciences

Finance Controller

IT Infrastructure Coordinator

Executive assistant

Clinical Supply Chain Coordinator [F/M/X]

ADVOCACY TOOLKIT AND TRAINING CONSULTANT

Marketing & Culture Trainee

Technical & Service Delivery Administrator

Recompression Leader

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : support coordinator (brussels, bru)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact