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business analist jobs near beert

Business Analyst

Entico
Bruxelles

Soumettre votre candidature

Détails de l'emploi

Qualifications

Gestion des incidents
Visio
ServiceNow
IT
Rapports de gestion

Description complète du poste

02-09-2026

Brussel

Voor onze klant in de automotive, zoeken wij een Business Analist

2. Business Analyst

Service Desk & Workplace Services Transition

Role Purpose

Our Client is seeking an experienced Business Analyst to support the ATOS to HCL Service Desk transition programme.

The Business Analyst will work alongside the Transition Manager to identify, document, validate and track all processes, services, procedures, roles, interfaces and operational requirements required to successfully transfer service ownership to HCL.

The primary objective is to ensure no critical support function, process or operational dependency is overlooked during the transition.

Key Responsibilities

Process Discovery & Analysis

Identify and document current-state (As-Is) support processes.
Map end-to-end service management workflows.
Analyze operational dependencies between teams and suppliers.
Identify process gaps, risks and improvement opportunities.

Requirements Management

Gather functional and operational requirements from stakeholders.
Define transition requirements for:
- Service Desk
- Incident Management
- Request Fulfilment
- Major Incident Management
- Escalation Management
- Knowledge Management
- Reporting & Analytics
- Service Governance
- Supplier Management
Maintain a complete and traceable requirements repository.

Documentation

Create detailed process maps and service blueprints.
Document operational procedures and work instructions.
Produce RACI matrices.
Support development of operational handbooks and knowledge articles.

Stakeholder Engagement

Conduct workshops with Honda, and both suppliers’ SMEs.
Validate requirements with business and technical teams.
Facilitate process reviews and sign-offs.

Transition Support

Support knowledge transfer activities.
Assist in testing operational readiness.
Validate that all services and supporting processes have been transitioned.
Track transition actions and decisions.

Governance & Reporting

Maintain RAID logs and action registers.
Produce project documentation and executive reporting.
Track requirements completion and sign-off status.

Required Experience

Minimum 5 years Business Analysis experience in IT Operations or Service Management environments.
Experience documenting and analyzing ITIL processes.
Proven experience in supplier transitions, outsourcing programs or major service transformations.
Strong process mapping skills using BPMN, Visio or equivalent tools.
Experience facilitating stakeholder workshops.

Preferred Experience

ServiceNow environments.
ITSM transformations.
EUC and Workplace Services organizations.
Experience working with managed service providers.

Key Skills

Requirements Gathering
Process Modelling
Gap Analysis
Workshop Facilitation
Stakeholder Management
Documentation & Governance
ITIL Framework Knowledge
Analytical Thinking
Communication & Presentation Skills

Soumettre votre candidature

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : business analist (beert)

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