22-06-2026
Gent
Role:
Works with business stakeholders to identify needs, define business requirements, and ensure that technology initiatives deliver value aligned with business strategy. Acts as a bridge between business and IT, focusing on business processes, requirements, and outcomes.
Main Responsibilities:
- Collaborate with business stakeholders to understand objectives, challenges, and opportunities.
- Analyse business processes to identify inefficiencies and improvement areas.
- Facilitate workshops to elicit and validate business needs.
- Capture and document business requirements and acceptance criteria.
- Ensure clear distinction between business requirements and system implementation.
- Document as-is and to-be business processes.
- Identify opportunities for process optimization and automation.
- Support procurement processes (RFI, RFP, RFQ) by defining business needs and evaluating solutions.
- Work closely with Functional Analysts, Enterprise Architects and IT teams to ensure requirements are understood.
- Support User Acceptance Testing (UAT) by defining business scenarios and validating outcomes.
- Assess business impact of changes and support change impact analysis.
- Support development of change management strategies and plans.
- Coordinate with stakeholders to ensure smooth adoption of new processes and systems.
- Contribute to communication and training materials for end users.
- Monitor adoption and gather feedback to support continuous improvement.
KPI’s:
- Successful and timely adoption of changes.
Qualifications, skills and experience required:
Mandatory
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
- Strong understanding of business processes
- Ability to translate business needs into structured requirements
- Working knowledge of business processes modelling (BPMN)
- Collaboration and influencing skills
- Understanding of change management principles and methodologies (e.g., ADKAR, Kotter, ...)
- Ability to assess and manage business impact of change
- Strong stakeholder engagement skills in transformation contexts
Desirable
- Experience in process improvement
- Exposure to IT delivery environments
- Experience supporting user adoption and organizational change initiatives
- Familiar with automotive sector
