20 meilleures offres (customer service, belgium) (à pourvoir)

Customer Service Representative
Isabel NV —Bruxelles
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Service client
- Expérience administrative
Postuler rapidement
il y a 2 jours
Employé(e) polyvalent(e) de caisse " station service"
ENERGY SHOP SPRL —Mettet
- De 2 000 € à 2 200 € par mois
- Bilingue
- Vente
- Service client
- Indemnité kilométrique
Postuler rapidement
Customer Support Hero & Community Manager
Seety —Bruxelles Auderghem
- Temps plein
- Travail hybride
- Service client
- Anglais
- Saisie de données
Postuler rapidement
il y a 10 jours
Chargée de communication / Community Manager
COMPharma —Liège
- Temps plein
- Travail hybride
- Service client
- Bachelier
- Sens de l'organisation
- Indemnité kilométrique
- Travail à domicile
Postuler rapidement
Customer Service
Rogue Fitness Europe —Anvers
- Temps plein
- Espagnol
- Service client
Klantenservice Medewerker – Value Advisor Telenet – Thuiswerk
WEngage —Hasselt
- Temps partiel
- Télétravail
- Bilingue
- Service client
- Anglais
- Indemnité kilométrique
- Aide au transport quotidien
Postuler rapidement
Sales Agent
Challenge Group —Grâce-Hollogne
- De 2 600 € à 3 000 € par mois
- Temps plein
- Vente
- Service client
- Esprit d'analyse
Postuler rapidement
Customer Care & Development- Aftersales
BYD Europe —Bruxelles
- Temps plein
- Vente
- Service client
- Bachelier
Secrétaire administratif(ve) – Immobilier (CDI – Temps plein)
Muller & Partners —Visé
- Temps plein
- Microsoft Excel
- Service client
- Traitement de texte
Postuler rapidement
il y a 9 jours
Collaborateur de vente - Galerie YellowKorner
YellowKorner —Sint-Lambrechts-Woluwe
- De 13 € à 15 € de l’heure
- Temps partiel
- Vente
- Service client
- Merchandising
- Indemnité kilométrique
- Aide au transport quotidien
Postuler rapidement
AQUA VITAL -Customer care
AQUA VITAL —Wavre
- Bilingue
- Service client
- Systèmes PGI
Postuler rapidement
il y a 6 jours
Customer Service Representative
Q8 —Anvers
- Télétravail
- Service client
- Anglais
Community Manager (barman/barmaid virtuel !)
Le Bar du Coin —Werk van thuis
- De 500 € à 2 000 € par mois
- Télétravail
- Service
- Vente
- Service client
Postuler rapidement
Klantenservice- & helpdeskmedewerker Betaaloplossingen - ContactCare Antwerpen
ContactCare —Anvers
- Disponible le week-end
- Service client
- Anglais
- Saisie de données
- Indemnité kilométrique
- Travail à domicile
Postuler rapidement
il y a 5 jours
Conseiller d'assistance – Expert en service client Travel & Medical
Redion —Bruxelles
- Temps plein
- Service client
- Anglais
- Compétences en communication
Customer Service Representative
KSB SE & Co. KGaA —Wavre
- Service client
- Anglais
- Microsoft Office
Front Desk Receptionist Aspria Royal La Rasante - full-time
Aspria —Bruxelles
- Disponible le week-end
- Service client
- Hôtel
Postuler rapidement
EMPLOYE(E) CUSTOMER SERVICE INTERNATIONAL ET POLE INDEMNISATION (H/F/X)
STEF —Saintes
- Temps plein
- Informatique
- Service client
- Anglais
Customer Service Representative – Healthcare Liveo™ (EMEA) (m/f/d)
DuPont —Braine-l'Alleud
- Service client
- Salesforce
- Master
F&B Manager
Agora Hospitality SA —Ottignies-Louvainla-Neuve Louvainla-Neuve
- De 3 000 € à 5 000 € par mois
- Temps plein
- Service
- Expérience en gestion d'équipe
- Service client
- Remboursement des frais de voyage
- Remboursement des frais de téléphone
Postuler rapidement
il y a 8 jours

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Customer Service Representative

Isabel NV
Bruxelles

Postuler rapidement

Détails de l'emploi

Temps plein
Il y a 2 jours

Avantages

Chèques repas

Qualifications

Logiciels de GRC/CRM
Français
Service client
Assistance technique
Expérience administrative
Bachelier
UX
Leadership
Compétences en communication
Néerlandais

Description complète du poste

Let’s shape the future of finance - together

At Isabel, we believe that real innovation happens when people and ideas connect

That’s why we’re building more than technology, we’re building an ecosystem.

One where every voice counts, and where your work can truly make a difference.

We’re looking for curious minds and collaborative builders. People who believe success means growing together, learning from each other, and challenging the status quo.

If that sounds like you, keep reading.

What you’ll do

Serve as the first point of contact for customers who have support requests and play a key role in shaping their overall experience with the company. Deliver efficient, accurate, and empathetic support across administrative and technical domains, ensuring every interaction contributes to customer satisfaction, trust, and loyalty. Take ownership of customer inquiries from initial contact through resolution, while maintaining accurate customer records and contributing to the continuous improvement of support processes and knowledge resources.

Key Responsibilities

Act as the primary point of contact for customers via email, and telephone, delivering professional, responsive, and customer-focused support that enhances customer satisfaction and strengthens long-term relationships.
Analyse incoming administrative and technical requests, questions, and issues, identifying and delivering the most appropriate solutions in a timely, accurate, and customer-orientated manner.
Manage event-based incidents and interventions, coordinating with relevant teams when necessary and routing more specific requests to the appropriate teams.
Handle customer complaints in accordance with defined procedures, ensuring resolution and documentation.
Maintain and update customer data to ensure accuracy and availability of current customer records.
Create, update, and maintain process documentation, procedural guidelines, and knowledge base articles to support team efficiency and customer self-service.
Continuously and proactively developing professional and technical knowledge related to customer service tools and systems, applying best practices to improve service delivery.
Keeping up to date with company risk and regulatory-related frameworks, and proactively identify, assess, and mitigate risks in line with company policies and regulatory expectations.
Identify recurring customer concerns and share feedback with internal stakeholders to support service improvements and enhance the overall customer experience.

What makes you a great fit

Customer Orientation & Empathy: Ability to understand customer needs and respond with patience, clarity, and professionalism.
Ownership and accountability : Takes responsibility for customer enquiries and follows through on commitments, ensuring a positive customer experience and timely resolution.
Willingness to learn : Interest in developing foundational administrative and technical knowledge on Isabel solutions used by their customers (banks and companies). Interest in understanding our customer’s user experience journey.
Excellent communication and attitude: Clear, concise, and effective communication across channels and with diverse audiences across our three working languages.
Problem-Solving: Proactive approach to identifying issues and implementing solutions.
Collaboration: Works well within a team and across departments to resolve customer issues.
Adaptability: Comfortable with change and able to adjust quickly to new tools, processes, or priorities.
Attention to Detail: Ensures accuracy in customer data, documentation, and issue resolution.
Resilience: Maintains composure and effectiveness under pressure or during high-volume periods.
Digital Fluency: Comfortable using digital tools and platforms to support customer interactions and internal workflows.

Must Have Expertise

Previous experience in a customer service or technical support environment is an advantage. We also welcome motivated junior candidates with the right customer mindset, professionalism, and willingness to learn and grow in a customer services function.
Strong analytical and problem-solving skills, with the ability to assess issues and propose effective solutions.
Excellent communication skills, both verbal and written, with a customer-centric mindset.
Proficiency in handling multi-channel interactions (phone, email) with customers.
Trilingual proficiency: Dutch or French as native language, with a good command of the other two working languages (Dutch, French, English).
Familiarity with CRM systems, ticketing tools, and knowledge base platforms is a plus.
Basic understanding of the financial industry and payment ecosystem is a plus.

Why join us

At Isabel, we offer more than a job, we offer a place to grow, contribute, and thrive.

A human-sized Belgian company (250 people) where your ideas and impact matter
50% hybrid work, flexible hours, and autonomy to manage your time
Coaching, training, and tailored development paths for every career stage
A flat, collaborative structure with real ownership and cross-functional work
Competitive rewards: Flex Income Plan, annual bonus, insurance, meal vouchers
A strong engagement culture and inclusive mindset

Easy mobility options: our MOBI strategy supports flexible, low-footprint commuting, whether by bike, public transport, or electric car
Professional gatherings that encourage collaboration and networking, as well as fun and purposeful activities led by our BeFun team
A certified Top Employer with 30 years of tech leadership and ambition

Ready to join us?

Your voice, your vision, and your impact all have a place here.

Let’s shape smarter solutions and a stronger digital economy. Together.

Postuler rapidement

Affinez votre recherche

customer service emplois - belgium

Customer Service Representative

Employé(e) polyvalent(e) de caisse " station service"

Customer Support Hero & Community Manager

Chargée de communication / Community Manager

Customer Service

Klantenservice Medewerker – Value Advisor Telenet – Thuiswerk

Sales Agent

Customer Care & Development- Aftersales

Secrétaire administratif(ve) – Immobilier (CDI – Temps plein)

Collaborateur de vente - Galerie YellowKorner

AQUA VITAL -Customer care

Customer Service Representative

Community Manager (barman/barmaid virtuel !)

Klantenservice- & helpdeskmedewerker Betaaloplossingen - ContactCare Antwerpen

Conseiller d'assistance – Expert en service client Travel & Medical

Customer Service Representative

Front Desk Receptionist Aspria Royal La Rasante - full-time

EMPLOYE(E) CUSTOMER SERVICE INTERNATIONAL ET POLE INDEMNISATION (H/F/X)

Customer Service Representative – Healthcare Liveo™ (EMEA) (m/f/d)

F&B Manager

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer service (belgium)

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