Full-Time - Location: Antwerp, Belgium
Position Description: Interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.
Position Responsibilities
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Process orders, forms, applications and requests.
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Deal directly with customers either by telephone, or electronically.
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Respond promptly to customer inquiries.
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Handle and resolve customer complaints.
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Manage customers' accounts.
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Record details of actions taken.
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Communicate and coordinate with internal departments.
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Follow up on customer interactions.
Position Requirements
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Knowledge of customer service principles and practices.
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Knowledge of relevant computer applications.
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Communication skills in English and in either Dutch, German, French, or Spanish - verbal and written.
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Problem analysis and problem-solving.
