20 meilleures offres (customer service manager, vlaams gewest) (à pourvoir)

Team Manager Customer Experience
Telenet —Malines
- Temps plein
- Télétravail
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International Workplace Group plc —Zaventem
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Senior Manager Customer Service
Hapag-Lloyd AG —Anvers
- Service client
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Senior Manager Customer service
Clarebout Potatoes —Neuve-Église
- Expérience en gestion d'équipe
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- Bachelier
Customer Service Manager
Belysse —Tielt
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Supervisor Customer Service Operations
ScioTeq BV —Courtrai
- Temps plein
- Service client
- Systèmes PGI
- Anglais
Postuler rapidement
Head of Customer Service (m/f/d)* Maritime Cranes
Liebherr-Maritime Benelux B.V. —Anvers
- Temps plein
- Systèmes PGI
- Anglais
- Leadership
Customer delivery Manager - Security (h/f/x)
Siemens —Beersel
- Temps plein
- Travail hybride
- Anglais
- Leadership
- Compétences en communication
- Travail à domicile
il y a 8 jours
Customer Care Specialist
Delhaize —Asse
- Temps plein
- Salesforce
- Anglais
- Gestion de projet
- Remboursement des frais de téléphone
Support Manager - Customer Service (Native French)
Customs4trade —Malines
- Temps plein
- Travail hybride
- Systèmes PGI
- SQL
Postuler rapidement
Service Manager
Smart Equipment BV —Herzele
- De 3 850 € à 4 800 € par mois
- Temps plein
- Microsoft Excel
- Systèmes PGI
- Anglais
- Remboursement des frais de voyage
- Indemnité kilométrique
Postuler rapidement
il y a 3 jours
Team Lead Customer Experience (CX) - Belfius Private
Belfius —Anvers
- Bilingue
- Esprit d'analyse
- Assurance groupe
Service Manager
Securitas Technology Belgium —Machelen
- Temps plein
- IT
- Compétences en communication
Postuler rapidement
Head of Customer Service & Warehouse
Dumaplast —Adegem
- De 5 500 € à 6 500 € par mois
- Expérience en gestion d'équipe
- Service client
- Systèmes PGI
Area Service Manager - BeLux
Kaercher —Wilrijk
- Esprit d'analyse
- Expérience en supervision
- Compétences en communication
- Carte essence
- Travail à domicile
Service Delivery Coordinator
Unit-T BV —Malines
- Temps plein
- Esprit d'analyse
- Bachelier
- Sens de l'organisation
- Assurance groupe
Postuler rapidement
Stelle Quality & Customer Experience Manager
Shurgard Germany GmbH —Groot-Bijgaarden
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Team Leader Customer Service
What's Cooking? —Sint-Denijs-Westrem
- Temps plein
- Service client
- Master
- Entrepôt
Customer Support Lead OkiOki
Xerius —Anvers
- Temps plein
- Expérience en gestion d'équipe
- Anglais
- Bureau
Postuler rapidement
Contact Center Manager **NL**
Carglass —Hasselt
- Temps plein
- Esprit d'analyse
- Bachelier
- Compétences en communication

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Team Manager Customer Experience

Telenet -
Malines

Soumettre votre candidature

Détails de l'emploi

Temps plein

Avantages

Éco-chèques
Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Master
B2B
Leadership
Néerlandais

Description complète du poste

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

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customer service manager emplois - vlaams gewest

Team Manager Customer Experience

Customer Service Manager

Senior Manager Customer Service

Senior Manager Customer service

Customer Service Manager

Supervisor Customer Service Operations

Head of Customer Service (m/f/d)* Maritime Cranes

Customer delivery Manager - Security (h/f/x)

Customer Care Specialist

Support Manager - Customer Service (Native French)

Service Manager

Team Lead Customer Experience (CX) - Belfius Private

Service Manager

Head of Customer Service & Warehouse

Area Service Manager - BeLux

Service Delivery Coordinator

Stelle Quality & Customer Experience Manager

Team Leader Customer Service

Customer Support Lead OkiOki

Contact Center Manager NL

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