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(Junior) Customer Care Medewerker

Jaimy by Belfius -
Bruxelles

Postuler rapidement

Détails de l'emploi

CDI | Temps plein
De 2 250 € à 2 500 € par mois

Avantages

Formation continue
Remboursement internet
Éco-chèques
Chèques repas
Assurance hospitalisation
Travail à domicile
Aide au développement professionnel
Formations en entreprise
Assurance vie
Ordinateur de fonction
Assurance groupe

Qualifications

Français
Microsoft Excel
Service client
Anglais
Construction et rénovation
Compétences en communication
Néerlandais

Description complète du poste

Help us build a better living experience in Belgium

At Jaimy by Belfius, we make homeownership simpler. Every year, we connect more than 50,000 Belgian households with trusted professionals for repairs, maintenance, and renovation projects. From fixing a leaking tap to installing solar panels or a heat pump, we help customers quickly find the right expert for their needs.

Working at Jaimy means helping to build a company with ambition. Together, we create solutions that make our customers’ lives easier while contributing to a more sustainable future for housing in Belgium. In an environment where innovation, collaboration, and customer focus are at the heart of everything we do, you will have the opportunity to make a real impact.

To support our continued growth, we are looking for an enthusiastic (Junior )Customer Care Representative who wants to make a difference for our customers and partners every day.

Your Challenge

As a Customer Care Representative, you will make a difference every day for both our customers and our network of professionals. You will assist them with questions and requests, proactively think along to find solutions, and ensure that every case is handled smoothly and professionally.

Thanks to your commitment and service-oriented mindset, customers feel heard and supported, while professionals can rely on efficient and dependable assistance. You will play a key role within Jaimy, contributing to a service that combines speed, quality, and customer focus.

By working closely with colleagues and partners, you will help deliver a seamless customer experience and encourage confidence in our platform. Every interaction is an opportunity for you to elevate our service and contribute to Jaimy’s growth.

Your Responsibilities

Customer support and guidance

Handle incoming and outgoing customer contacts via phone, email, and chat.
Listen carefully to customer needs and provide personalized, professional support.
Contribute to an outstanding customer experience at every touchpoint.

Request assessment and follow-Up

Understand customers’ needs and connect them with the most suitable professional from our network.
Follow up on cases closely and ensure every request receives the attention it deserves.
Monitor project progress and keep all stakeholders informed.

Problem solving and customer satisfaction

Handle questions, feedback, and complaints with empathy and a solution-oriented approach.
Proactively seek the best solutions for both customers and professionals.
Contribute to high customer satisfaction and service quality.

Administration and data quality

Accurately record customer information and communications in our systems.
Ensure files and records remain complete, accurate, and up to date.
Maintain high-quality data so colleagues always have access to reliable information.

Collaboration and continuous improvement

Work closely with colleagues in Customer Care, Operations, and our professional network.
Contribute ideas to improve processes and service delivery.
Play an active role in supporting Jaimy’s continued growth.

Who are we looking for?

You enjoy helping people and are energized by finding solutions. You communicate clearly, remain calm under pressure, and excel at building positive relationships.

In addition, you recognize yourself in the following:

A strong customer-focused mindset.
Excellent verbal and written communication skills.
Fluency in Dutch and French; knowledge of English is an asset.
Strong organizational skills and attention to detail.
Quick to learn new systems and tools.
Proactive, solution-oriented, and willing to take initiative.
Experience in customer service is a plus, but not required.
Interest in the construction, renovation, or maintenance sector is an advantage.

Most importantly, we are looking for someone with the right motivation, a positive attitude, and a strong willingness to learn and grow.

Why join Jaimy?

At Jaimy, you will become part of a growing organization where your contribution has a visible impact.

What We Offer

An exciting entry-level role with extensive learning opportunities.
A comprehensive onboarding and training program.
Opportunities to grow within an ambitious and innovative company.
An open and collaborative work environment with short communication lines.
A high level of autonomy and room for initiative.
A supportive team that celebrates successes together.
A competitive salary package complemented by attractive benefits, including:
Meal vouchers worth €8 per working day
Group insurance
Hospitalization insurance
Eco vouchers
Company laptop
Flexible remote working options
Monthly home-working allowance

Ready to make an impact?

Would you like to join a company that helps thousands of Belgians every day with their home improvement and renovation projects?

Apply today and discover how you can help make a difference at Jaimy by Belfius.

Rémunération : 2 250,00€ à 2 500,00€ par mois

Avantages :

Aide au développement professionnel
Assurance groupe
Assurance hospitalisation
Assurance vie
Chèques repas
Éco-chèques
Formation continue
Formations en entreprise
Ordinateur de fonction
Remboursement internet
Travail à domicile

Lieu du poste : En présentiel

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : connect group (brussels, bru)

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