Help us build a better living experience in Belgium
At Jaimy by Belfius, we make homeownership simpler. Every year, we connect more than 50,000 Belgian households with trusted professionals for repairs, maintenance, and renovation projects. From fixing a leaking tap to installing solar panels or a heat pump, we help customers quickly find the right expert for their needs.
Working at Jaimy means helping to build a company with ambition. Together, we create solutions that make our customers’ lives easier while contributing to a more sustainable future for housing in Belgium. In an environment where innovation, collaboration, and customer focus are at the heart of everything we do, you will have the opportunity to make a real impact.
To support our continued growth, we are looking for an enthusiastic (Junior )Customer Care Representative who wants to make a difference for our customers and partners every day.
Your Challenge
As a Customer Care Representative, you will make a difference every day for both our customers and our network of professionals. You will assist them with questions and requests, proactively think along to find solutions, and ensure that every case is handled smoothly and professionally.
Thanks to your commitment and service-oriented mindset, customers feel heard and supported, while professionals can rely on efficient and dependable assistance. You will play a key role within Jaimy, contributing to a service that combines speed, quality, and customer focus.
By working closely with colleagues and partners, you will help deliver a seamless customer experience and encourage confidence in our platform. Every interaction is an opportunity for you to elevate our service and contribute to Jaimy’s growth.
Your Responsibilities
Customer support and guidance
- Handle incoming and outgoing customer contacts via phone, email, and chat.
- Listen carefully to customer needs and provide personalized, professional support.
- Contribute to an outstanding customer experience at every touchpoint.
Request assessment and follow-Up
- Understand customers’ needs and connect them with the most suitable professional from our network.
- Follow up on cases closely and ensure every request receives the attention it deserves.
- Monitor project progress and keep all stakeholders informed.
Problem solving and customer satisfaction
- Handle questions, feedback, and complaints with empathy and a solution-oriented approach.
- Proactively seek the best solutions for both customers and professionals.
- Contribute to high customer satisfaction and service quality.
Administration and data quality
- Accurately record customer information and communications in our systems.
- Ensure files and records remain complete, accurate, and up to date.
- Maintain high-quality data so colleagues always have access to reliable information.
Collaboration and continuous improvement
- Work closely with colleagues in Customer Care, Operations, and our professional network.
- Contribute ideas to improve processes and service delivery.
- Play an active role in supporting Jaimy’s continued growth.
Who are we looking for?
You enjoy helping people and are energized by finding solutions. You communicate clearly, remain calm under pressure, and excel at building positive relationships.
In addition, you recognize yourself in the following:
- A strong customer-focused mindset.
- Excellent verbal and written communication skills.
- Fluency in Dutch and French; knowledge of English is an asset.
- Strong organizational skills and attention to detail.
- Quick to learn new systems and tools.
- Proactive, solution-oriented, and willing to take initiative.
- Experience in customer service is a plus, but not required.
- Interest in the construction, renovation, or maintenance sector is an advantage.
Most importantly, we are looking for someone with the right motivation, a positive attitude, and a strong willingness to learn and grow.
Why join Jaimy?
At Jaimy, you will become part of a growing organization where your contribution has a visible impact.
What We Offer
- An exciting entry-level role with extensive learning opportunities.
- A comprehensive onboarding and training program.
- Opportunities to grow within an ambitious and innovative company.
- An open and collaborative work environment with short communication lines.
- A high level of autonomy and room for initiative.
- A supportive team that celebrates successes together.
- A competitive salary package complemented by attractive benefits, including:
- Meal vouchers worth €8 per working day
- Group insurance
- Hospitalization insurance
- Eco vouchers
- Company laptop
- Flexible remote working options
- Monthly home-working allowance
Ready to make an impact?
Would you like to join a company that helps thousands of Belgians every day with their home improvement and renovation projects?
Apply today and discover how you can help make a difference at Jaimy by Belfius.
Rémunération : 2 250,00€ à 2 500,00€ par mois
Avantages :
- Aide au développement professionnel
- Assurance groupe
- Assurance hospitalisation
- Assurance vie
- Chèques repas
- Éco-chèques
- Formation continue
- Formations en entreprise
- Ordinateur de fonction
- Remboursement internet
- Travail à domicile
Lieu du poste : En présentiel
