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ITIL Consultant

Capgemini -
Diegem

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Détails de l'emploi

Avantages

Éco-chèques
Voiture de société
Chèques repas

Qualifications

ITIL Foundation
Remedy
Anglais
Landesk
ServiceNow
Agile
IT
Intelligence artificielle
Compétences en communication

Description complète du poste

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

We are seeking an experienced ITIL / Enterprise Service Management (ESM) Consultant to support the design, implementation, and continuous improvement of IT and enterprise service processes. The consultant will work closely with stakeholders across IT and business functions to optimize service delivery, ensure alignment with ITIL best practices, and drive service excellence across the organization.

The ideal candidate will play a key role in transforming service management capabilities, improving operational efficiency, and enhancing end-user experience through structured processes and modern ESM platforms.

Key Responsibilities

Analyze current service management processes and identify improvement opportunities
Design and implement ITIL-aligned processes (Incident, Problem, Change, Service Request, etc.)
Support ESM transformation initiatives across non-IT departments (HR, Facilities, Finance, etc.)
Provide guidance on best practices for service delivery and governance
Collaborate with stakeholders to ensure adoption of new processes and tools
Configure and optimize ESM tools (e.g., ServiceNow, BMC, Ivanti, etc.)
Deliver training and documentation to business and IT teams
Monitor KPIs and continuously improve service performance

Key Requirements / Qualifications

Essential Skills & Experience

Strong knowledge of ITIL framework (v3 or ITIL 4) and service management principles
Proven experience in ITSM / ESM implementations or transformations
Hands-on experience with ESM platforms (e.g., ServiceNow, Remedy, Cherwell, Ivanti)
Experience in process design and improvement (Incident, Change, Problem, etc.)
Ability to translate business needs into service management solutions
Strong stakeholder management and communication skills
Analytical mindset with problem-solving capabilities
Experience working in agile or hybrid delivery environments
You speak fluent English and at least one national language FR/NL

Education & Certifications

ITIL Foundation certification (mandatory)
ITIL Intermediate / Managing Professional (preferred)
Relevant degree in IT, Business, or related field (or equivalent experience)

Nice-to-Have

Experience with Enterprise Service Management (beyond IT)
Knowledge of automation, workflow tools, or AI in service management
Experience in large, complex or international environments
Familiarity with governance frameworks (COBIT, ISO/IEC 20000)

Your Benefits

At Capgemini Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance.

Next to this we also offer following additional benefits:

Net expenses
Company car or mobility budget (whatever works best for you)
Health insurance
Meal vouchers
Pension plan
Eco vouchers from €250/year
A flex plan where you can buy extra days off, update your insurance or buy home office supplies
32 vacation days

What You'll Love About Working Here

Flexibility & Autonomy: Work from clients, from home, from Capgemini office or even sometimes from abroad - to work the way that works for you.

Diverse Projects: Join a global leader with clients across industries, offering you the chance to work on varied and impactful projects.

Learning & Growth: From onboarding to exclusive partner events and leadership programs, we invest in your development; and you will get an exclusive ‘SAP Learning Hub’ license and can use it to continuously enrich your leaning experience

Community & Support: Build your network within our expertise communities and collaborate with passionate consultants across the globe.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

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