ABOUT THE JOB
We are a large company with a start-up spirit. We organize ourselves into expert knowledge Units that collaborate with each other
That's why we are looking for curious individuals who are motivated by challenges and eager to grow personally and professionally, to join our team and make a positive impact on the world through technology
ARE YOU UP FOR THE CHALLENGE?
We want you to be a part of our team, from Brussels, as a Web CMS specialist;
WHAT WILL YOU DO IN YOUR DAY-TO
- DAY?The Web CMS / LMS Specialist will be responsible for supporting EEAS Learning & Development operations across Drupal CMS, EU-Learn LMS, and Moodle.
Key responsibilities:
- SupportPrepare Moodle v4.5 LTS for an increase in course managers from around 5 to potentially 30 users.
- Configure groups, categories, access structures, and related permissions.
- Analyse the feasibility of adding podcast channels to the Moodle plat
- form.Prepare analysis for the future migration from Moodle v4.5 LTS to Moodle v5.x.
- Support Moodle course creation and maintenance, including video talks, presentations, and other learning media.CMS and LMS operations
- Support daily operations of the EEAS CMS Drupal intranet Learning Center.
- Maintain the existing learning offer and categories.
- Prepare communications for new training offers, including news articles, banners, and newsletters.
- Support daily operations and maintenance of training offers in EU-Learn.
- Edit trainings and Learning Paths according to Training Maps requested by business users.
E-learning content and Media:
-
Design and create engaging e-learning solutions using formats such as SCORM, MP4, PDF, and PowerPoint.
- Publish learning content on EU-Learn and the L&D Moodle platform.
- Support audio-video recordings and post-production.
- Add closed captions to recorded seminars and presentations.
- Support manual and automated translations, including use of .xliff XML content.
User and business support
- Translate incomplete or unclear service requests from Course Managers and business clients into technical requirements.
- Explain technical limitations and dependencies in clear, simple terms.
- Provide second-line support for LMS and CMS tools between the IT Helpdesk and platform administrators.
- Manage the relevant functional mailbox for online support.
Documentation and process improvement
- Gather incident feedback and suggest improvements where possible.
- Maintain documentation repositories using OpenText or equivalent tools.
- Edit and create Knowledge Base articles for technical teams and end users.
- Support preparation of Learning & Development metrics.
- Participate in and support all activities carried out by the L&D team.
WHAT DO WE EXPECT FROM YOU?
- Minimum experience At least 3 years of experience with LMS systems.
- Solid understanding of LMS roles such as editor, course manager, and enduser.
- Proven experience with CMS solutions.
- Solid understanding of roles within CMS platforms.
- Moodle experience is highly desirable.
- Experience with other LMS or digital learning platforms may be considered if the candidate can quickly adapt to Moodle administration and configuration.
Technical Skills:
-
Experience with HTML5 and CSS.
- Experience with PHP-based end-user web solutions in a LAMP stack.
- Front-end JavaScript experience.
- Experience with web browsers, especially Mozilla Firefox and Google Chrome.
- Experience with e-learning creation tools such as Articulate 360 or similar.
- Experience with Adobe tools or similar graphic/contenttools.
- Familiarity with SCORM, MP4, PDF, PowerPoint, and other learning content formats.
- Experience with .xliff / XML translation content is required or strongly relevant.
- Knowledge of Drupal CMS, EU-Learn LMS, and Moodle LMS is highly relevant.
Project and support
-
skillsAbility to convert business requests into technical requirements.
- Ability to identify and explain technical limitations and dependencies.
- Good command of project management tools such as MS Project, ServiceNow, or similar.
- Strong Microsoft Office skills, including Word, Excel, PowerPoint, and OneNote.
- Ability to produce and maintain structured documentation.
- Ability to create Knowledge Base articles adapted to different audiences.
Will you join us in humanizing technology?
