Mission Overview:
We are seeking a Group Life – Policy Servicing Administrator for a consultancy mission at a client site, representing Keystone Solutions. This role involves providing backfilling support and ensuring the efficient processing of affiliated member files in accordance with established procedures and applicable regulations.
Expected Deliverables:
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Complete processing of affiliated member files in accordance with procedures and applicable regulations.
Role & Responsibilities:
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Manage existing contracts and modify them if necessary, in compliance with legal, fiscal, and internal regulations.
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Properly analyze customer and broker requests via email and phone.
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Process requests quickly and efficiently and ensure follow-up with clients.
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Ensure follow-up on communications and process the information provided by relevant organizations.
Expected Profile:
Knowledge:
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Knowledge of coverage types: life, death, disability, hospitalization.
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Understanding of how group insurance contracts work.
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Knowledge of regulations related to extralegal benefits and taxation.
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Knowledge of relevant processes.
Competencies:
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Clear communication: Effectively communicate with clients and brokers to ensure transparency, accuracy, and mutual understanding.
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Case management: Handle multiple files simultaneously while respecting legal deadlines and prioritizing tasks appropriately.
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Use internal tools to input and track files (Excel, Word, Outlook, central/mainframe systems).
Mindset:
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Service-oriented with empathy.
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Attention to detail and accuracy.
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Proactive.
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Flexible.
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Team player and collaborative.
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Solution-oriented.
At Keystone Solutions, we pride ourselves on our consultancy nature, offering dynamic projects that provide turbo-charged learning opportunities. As a
If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today .
Duration: As soon as possible - 30/09/2026 4 months • (full time)
Skills required:
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Attention to detail & accuracy - Level: Advanced - Most recent: Any time
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Case management & prioritization - Level: Advanced - Most recent: Any time
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Client & broker communication - Level: Advanced - Most recent: Any time
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Policy / contract management - Level: Advanced - Most recent: Any time
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Regulatory & insurance knowledge - Level: Advanced - Most recent: Any time
Language requirements:
Dutch or French
Level Professional working proficiency
