20 meilleures offres (support coordinator, brussels, bru) (à pourvoir)

Customer Service Coordinator
Upway —Malines
- De 38 000 € à 42 000 € par an
- Temps plein
- Service client
- Esprit d'analyse
- Gestion de projet
Postuler rapidement
il y a 1 jour
Policy and Advocacy Intern - Brussels
ONE Campaign —Bruxelles
- 1 095 € par mois
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postuler rapidement
15 h
Responsible Business and Sustainability Trainee
Radisson Hotel Group —Bruxelles
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Master
Postuler rapidement
Belgium: IT Infrastructure Project Manager - Freelance or Permanent (REF 18)
Trusted Advisors —Bruxelles
- Service client
- Sens de l'organisation
- Leadership
Parts & Inventory Coordinator
Poppy —Vilvorde
- Disponible le week-end
- Certificat de l'enseignement secondaire supérieur
- Compétences en communication
Postuler rapidement
il y a 14 jours
Coordinator Supply Chain Planning
CHEP —Malines
- Temps plein
- Travail hybride
Technical & Service Delivery Administrator
Smals —Bruxelles
- Temps plein
- Anglais
- Master
Finance Controller
Weston Brook Associates —Bruxelles
- De 60 000 € à 70 000 € par an
- Temps plein
- Travail hybride
- Comptabilité
- Compétences en communication
Postuler rapidement
il y a 2 jours
Service Coordinator Overijse (BERGERAT MONNOYEUR BELGIUM)
Bergerat Monnoyeur —Overijse
- Temps plein
- Anglais
- Bachelier
- Sens de l'organisation
VIE - Sales Performance Analyst (F/M/X)
Eurostar International —Bruxelles
- Travail hybride
- Salesforce
- Anglais
- Microsoft Office
Postuler rapidement
REGIONAL PLASTIC COORDINATOR (CITIES) SOUTH EAST ASIA
WWF-België —Bruxelles
- Master
Marketing & Culture Trainee
The Standard Hotel —Bruxelles
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
IT Infrastructure Coordinator
Smals —Bruxelles
- Temps plein
- Informatique
- Windows
- Master
Logistics Import/Export Coordinator
Chemelex —Louvain
- Temps plein
- Microsoft Excel
- Microsoft Office
- Bachelier
Postuler rapidement
il y a 14 jours
Maintenance procurement & MRO inventory coordinator | Brussels
Plasma Industries Belgium —Bruxelles
- Anglais
- Microsoft Office
- Bachelier
Science Communication and Grants Coordinator
VIB —Bruxelles
- Compétences rédactionnelles
Postuler rapidement
il y a 14 jours
Training Coordinator Intern
Pandox Belgium —Machelen
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Leader Sheet Meteal Work
Sabena Engineering —Bruxelles
- Microsoft Office
- IT
- Gestion du temps
il y a 14 jours
SALONGA PROGRAM ASSISTANT
WWF-België —Bruxelles
- Expérience administrative
- Gestion de projet
- Sens de l'organisation
Junior Project Coordinator | Life Sciences
Capgemini —Diegem
- Anglais
- Master
- Gestion de projet

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : support coordinator (brussels, bru)

En vous connectant à votre compte, vous acceptez les Conditions d'utilisation de SimplyHired et consentez à notre Politique relative aux cookies et Politique de confidentialité.

Customer Service Coordinator

Upway -
Malines

Postuler rapidement

Détails de l'emploi

Temps plein
De 38 000 € à 42 000 € par an
Il y a 1 jour

Qualifications

Français
Service client
Esprit d'analyse
Gestion de projet
Néerlandais

Description complète du poste

At Upway, we are on a mission to make electric mobility accessible to everyone by giving e-bikes a second life. As we rapidly expand our footprint in the BNL region (Belgium, Netherlands, Danemark), providing an outstanding, seamless experience for our riders and partners is paramount.

As our Customer Service Coordinator BNL, you will be the cornerstone of our support operations. You will manage, mentor, and scale a dedicated team of 7 to 12 customer service agents, transitioning our operations from a fast-growing startup setup into a highly structured, high-performing department.

Based in our Mechelen hub, you will report directly to the Regional Ops BNL and play a key role in stabilizing our operations, driving CSAT, and managing critical relationships with our B2B leasing partners.

Team Leadership & Performance: Manage, coach, and support a team of 7 to 12 customer service agents. Set clear goals, optimize daily schedules, and foster a culture of accountability and continuous improvement.

SLA & Quality Ownership: Monitor daily ticketing queues on Gorgias to ensure our response time stays strictly under 24 hours while maintaining a top-tier CSAT score (> 4.5).

Process Optimization (SOPs): Identify operational bottlenecks and turn them into clear, scalable, and documented workflows. Build efficient internal guidelines to handle complex e-commerce inquiries and technical warranties.

Partner & Escalation Management: Act as the main point of contact for complex tickets and high-value corporate partners (such as bike leasing companies). Resolve high-priority complaints with empathy, commercial acumen, and efficiency.

Tools & Analytics: Leverage Shopify and Gorgias data to track team performance, identify recurring customer pain points, and provide actionable feedback to the operations and workshop teams.

Experience: 2 to 3 years of proven experience as a Customer Service Team Lead, Supervisor, or Senior Agent, preferably within a fast-paced e-commerce or startup environment.

Languages: Native or completely fluent in Dutch, with professional proficiency in English. French is a strong plus.

Tech-savvy: Highly proficient with modern ticketing tools (Gorgias or Zendesk) and e-commerce platforms (Shopify). Setting up macros and automation rules does not scare you.

Mindset: A natural problem-solver with strong organizational skills. You are data-driven, comfortable with KPIs, but you never lose your human touch and empathy when dealing with people—be it your team or an unhappy customer.

Work Style: You thrive in a dynamic environment, you are hands-on when needed, but your ultimate goal is to build sustainable, scalable structures.

Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.

Pay: €38.000,00 - €42.000,00 per year

Work Location: In person

Postuler rapidement

Affinez votre recherche

support coordinator emplois - brussels, bru

Customer Service Coordinator

Policy and Advocacy Intern - Brussels

Responsible Business and Sustainability Trainee

Belgium: IT Infrastructure Project Manager - Freelance or Permanent (REF 18)

Parts & Inventory Coordinator

Coordinator Supply Chain Planning

Technical & Service Delivery Administrator

Finance Controller

Service Coordinator Overijse (BERGERAT MONNOYEUR BELGIUM)

VIE - Sales Performance Analyst (F/M/X)

REGIONAL PLASTIC COORDINATOR (CITIES) SOUTH EAST ASIA

Marketing & Culture Trainee

IT Infrastructure Coordinator

Logistics Import/Export Coordinator

Maintenance procurement & MRO inventory coordinator | Brussels

Science Communication and Grants Coordinator

Training Coordinator Intern

Team Leader Sheet Meteal Work

SALONGA PROGRAM ASSISTANT

Junior Project Coordinator | Life Sciences

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : support coordinator (brussels, bru)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact