20 meilleures offres (data coordinator, belgium) (à pourvoir)

Customer Service Coordinator
Upway —Malines
- De 38 000 € à 42 000 € par an
- Temps plein
- Service client
- Esprit d'analyse
- Gestion de projet
Postuler rapidement
il y a 3 jours
Digital Development Coordinator (FR/EN) – (H/F/X)
Coverseal by Becoflex —La Louvière
- Temps plein
- Systèmes PGI
- Anglais
- Scripting
Postuler rapidement
il y a 2 jours
Test Coordinator
Keystone Solutions —Bruxelles
- Télétravail
- SQL
- APIs
- Agile
il y a 3 jours
Import - Export Coordinator & Custom Analyst
Thales —Herstal
- Temps plein
- Bachelier
- Intelligence artificielle
- Compétences en communication
Coordinator Supply Chain Management & Administration
YAZAKI Corporation —Oudsbergen
- Systèmes PGI
- Anglais
- Bachelier
Supply Chain and Operations Coordinator Operations · Brussels, BE · Hybrid
Prado Europe —Bruxelles
- Microsoft Excel
- Systèmes PGI
- Master
il y a 10 jours
Office & Events Coordinator
Orac —Ostende
- Temps plein
- En présentiel
Postuler rapidement
Workplace Facility Coordinator
JLL —Strombeek-Bever
- Microsoft Excel
- En présentiel
Engineer Coordinator
Activa —Nivelles
- AutoCAD
- Anglais
- Microsoft Office
Postuler rapidement
Business Support Coordinator
Customer Collective —Anvers
- Microsoft Office
- Expérience administrative
- Compétences en communication
- Carte essence
il y a 4 jours
IT Infrastructure Coordinator
Smals —Bruxelles
- Temps plein
- Informatique
- Windows
- Master
People & Culture Coordinator - Dutch speaking
Lightspeed Commerce, Inc. —Gand
- Temps plein
- Travail hybride
- Expérience administrative
- Ressources humaines
Postuler rapidement
il y a 1 jour
People Operations Intern
Proximus —Belgrade
- Temps plein
- Service client
- Pas d’expérience requise
- Anglais
il y a 9 jours
Custom Manufacturing Coördinator
TVH Parts —Waregem
- Esprit d'analyse
- Bachelier
- Compétences en communication
Coordinator Logistics & Supply Chain | Brussels
Plasma Industries Belgium —Bruxelles
- Master
- Esprit d'analyse
il y a 2 jours
Junior Project Coordinator | Life Sciences
Capgemini —Diegem
- Anglais
- Master
- Gestion de projet
Logistics Import/Export Coordinator
Chemelex —Louvain
- Temps plein
- Microsoft Excel
- Microsoft Office
- Bachelier
Postuler rapidement
Office & Events Coordinator
Orac Decor —Ostende
- Temps plein
il y a 2 jours
Business Support Coordinator
The Fightclub —Anvers
- Microsoft Office
- Expérience administrative
- Compétences en communication
- Carte essence
il y a 4 jours
Technical Assistant
Fluxys —Sint-Pieters-Leeuw
- Temps plein
- Télétravail
- Microsoft Office
- Expérience administrative

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : data coordinator (belgium)

En vous connectant à votre compte, vous acceptez les Conditions d'utilisation de SimplyHired et consentez à notre Politique relative aux cookies et Politique de confidentialité.

Customer Service Coordinator

Upway -
Malines

Postuler rapidement

Détails de l'emploi

Temps plein
De 38 000 € à 42 000 € par an
Il y a 3 jours

Qualifications

Français
Service client
Esprit d'analyse
Gestion de projet
Support clients
Néerlandais

Description complète du poste

At Upway, we are on a mission to make electric mobility accessible to everyone by giving e-bikes a second life. As we rapidly expand our footprint in the BNL region (Belgium, Netherlands, Danemark), providing an outstanding, seamless experience for our riders and partners is paramount.

As our Customer Service Coordinator BNL, you will be the cornerstone of our support operations. You will manage, mentor, and scale a dedicated team of 7 to 12 customer service agents, transitioning our operations from a fast-growing startup setup into a highly structured, high-performing department.

Based in our Mechelen hub, you will report directly to the Regional Ops BNL and play a key role in stabilizing our operations, driving CSAT, and managing critical relationships with our B2B leasing partners.

Team Leadership & Performance: Manage, coach, and support a team of 7 to 12 customer service agents. Set clear goals, optimize daily schedules, and foster a culture of accountability and continuous improvement.

SLA & Quality Ownership: Monitor daily ticketing queues on Gorgias to ensure our response time stays strictly under 24 hours while maintaining a top-tier CSAT score (> 4.5).

Process Optimization (SOPs): Identify operational bottlenecks and turn them into clear, scalable, and documented workflows. Build efficient internal guidelines to handle complex e-commerce inquiries and technical warranties.

Partner & Escalation Management: Act as the main point of contact for complex tickets and high-value corporate partners (such as bike leasing companies). Resolve high-priority complaints with empathy, commercial acumen, and efficiency.

Tools & Analytics: Leverage Shopify and Gorgias data to track team performance, identify recurring customer pain points, and provide actionable feedback to the operations and workshop teams.

Experience: 2 to 3 years of proven experience as a Customer Service Team Lead, Supervisor, or Senior Agent, preferably within a fast-paced e-commerce or startup environment.

Languages: Native or completely fluent in Dutch, with professional proficiency in English. French is a strong plus.

Tech-savvy: Highly proficient with modern ticketing tools (Gorgias or Zendesk) and e-commerce platforms (Shopify). Setting up macros and automation rules does not scare you.

Mindset: A natural problem-solver with strong organizational skills. You are data-driven, comfortable with KPIs, but you never lose your human touch and empathy when dealing with people—be it your team or an unhappy customer.

Work Style: You thrive in a dynamic environment, you are hands-on when needed, but your ultimate goal is to build sustainable, scalable structures.

Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.

Pay: €38.000,00 - €42.000,00 per year

Application Question(s):

Could you describe your experience in customer service (number of people, volume of tickets, type of business)?

Experience:

Customer Support: 1 year (Required)

Language:

Dutch (Required)

Work Location: In person

Postuler rapidement

Affinez votre recherche

data coordinator emplois - belgium

Customer Service Coordinator

Digital Development Coordinator (FR/EN) – (H/F/X)

Test Coordinator

Import - Export Coordinator & Custom Analyst

Coordinator Supply Chain Management & Administration

Supply Chain and Operations Coordinator Operations · Brussels, BE · Hybrid

Office & Events Coordinator

Workplace Facility Coordinator

Engineer Coordinator

Business Support Coordinator

IT Infrastructure Coordinator

People & Culture Coordinator - Dutch speaking

People Operations Intern

Custom Manufacturing Coördinator

Coordinator Logistics & Supply Chain | Brussels

Junior Project Coordinator | Life Sciences

Logistics Import/Export Coordinator

Office & Events Coordinator

Business Support Coordinator

Technical Assistant

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : data coordinator (belgium)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact