JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the Role
You will be working in an international company managing operations for a prestigious global account. This role focuses on on-site facility operations, building strong working relationships with key client representatives and suppliers/service providers.
The Campus Environment: Our client's campus comprises 14 buildings spread horizontally across the site, creating a dynamic working environment. You'll be actively moving throughout the campus daily—physical activity and mobility are integral to this role!
Our Approach: Curiosity and autonomy are your best allies on site. We encourage proactive exploration and open communication. Never hesitate to ask questions and discover innovative solutions.
Core Responsibilities
Service Delivery & Operations
Deliver customer services, soft services, and employee experience initiatives
Manage service lines including Cleaning, Landscaping, Waste Management, and Pest Control
Utilize JLL ticketing systems, monitoring tools, and data analysis platforms
Complete inspections and client requests within established timing goals
Support storage and locker access management, ensuring compliance
Maintain accurate inventory documentation
Health, Safety & Environment (HS&E)
Participate actively in the on-site Safety Program team
Report unsafe activities, good catches, and near misses
Manage chemical clearance processes and safety compliance
Finance & Data Management
Manage service line budgets, identifying cost savings while maintaining client satisfaction
Ensure accurate and timely monthly scorecards, reports, surveys, and audits
Team Coordination & Communication
Implement and adapt global initiatives to site requirements
Develop communication tools to keep clients informed and satisfied
Collaborate with colleagues in a "One Team Spirit" to deliver quality service
Support special projects and operational process improvements
Performance Objective
Achieve User Satisfaction targets and excel in Key Element Assessment surveys.
Work Schedule
On-site position: Daily presence required.
Monday–Thursday: 8:00 AM – 5:00 PM (one-hour break)
Friday: 8:00 AM – 4:00 PM (one-hour break)
Experience & Qualifications
Minimum 3 years in multi-cultural, dynamic corporate or hospitality environments
Fluent/Good level in French, Dutch and English (business language)
Proven expertise delivering high-quality facility services
Strong understanding of health, safety, and environmental standards
Excellent interpersonal, communication, and organizational skills
Ability to manage multiple operational priorities simultaneously
Passionate about customer experience and proactive problem-solving
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
