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Customer Service & Logistics Coordinator

Novartis -
Vilvorde

Soumettre votre candidature

Détails de l'emploi

Temps plein

Qualifications

Français
Power BI
Service client
Systèmes PGI
Logistique
SAP S/4HANA

Description complète du poste

Summary

#LI-Hybrid
Location: Diegem, Belgium

Relocation Support: This role is based in Diegem, Belgium. Novartis is unable to offer relocation support: please only apply if accessible.

Play a pivotal role at the intersection of customer experience, digital innovation, and supply chain excellence. As Customer Service & Logistics Coordinator at Novartis, you will help keep our operations running smoothly by combining systems expertise, data insight, and hands-on coordination. From supporting advanced digital platforms to partnering closely with logistics providers and internal teams, your work will directly enable reliable delivery, informed decision-making, and continuous improvement—making a real impact on how we serve patients and customers every day.

About the Role

Key Responsibilities

Provide technical and functional support for Customer Service systems, including SAP S/4HANA, Peppol, Basware, and Esker
Act as SAP S/4HANA Super User, troubleshooting issues and supporting smooth daily Customer Service operations
Develop, maintain, and enhance Power BI dashboards and reports to support data-driven management decisions
Deliver regular performance reporting and business analysis to monitor Customer Service and logistics effectiveness
Coordinate closely with warehouse and third-party logistics partners on deliveries, damages, discrepancies, and stock reconciliation
Prepare and consolidate monthly reports covering Customer
Service and logistics activities
Perform internal controls across Customer Service and logistics, ensuring compliance with Good Distribution Practice and internal procedures
Identify opportunities to simplify processes, improve ways of working, and support digital automation initiatives

Essential Requirements

Previous experience in customer service, logistics coordination, or business support, preferably in a regulated industry
Hands-on experience with enterprise resource planning systems such as SAP S/4HANA or similar platforms
Strong understanding of end-to-end supply chain and customer service processes, including physical and data flows
Proven ability to analyse data and create insights using Power BI or comparable reporting tools
Solid organisational, analytical, and problem-solving skills with strong attention to detail
Ability to manage multiple priorities and collaborate effectively across functions and stakeholders
Proactive, structured, and solution-oriented mindset with openness to digital tools and automation
Professional working proficiency in English, with good command of French and/or Dutch

You’ll receive:

You'll have countless opportunities to develop, whether it’s up, across or outside your comfort zone. We offer you a challenging, international, interdisciplinary and enjoyable work environment. Investment in people is a priority for Novartis including your well-being. We offer a range of possibilities for personal development and career opportunities within a network of bright and curious minds. We offer you a competitive salary and benefit package. Novartis also supports a flexible work-life integration (working remotely, flexi-time schedules, ...). Your office will be based in Diegem.

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

Operations

Business Unit

Finance

Location

Belgium

Site

Vilvoorde

Company / Legal Entity

BE03 (FCRS = BE003) Novartis Pharma nv-sa

Functional Area

Sales

Job Type

Full time

Employment Type

Regular

Shift Work

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : support coordinator

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Summary

About the Role

Key Responsibilities

Essential Requirements

Commitment to Diversity and Inclusion

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