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data migration jobs near diegem, vlg

Business Analyst

Entico
Bruxelles

Soumettre votre candidature

Détails de l'emploi

Qualifications

Gestion des incidents
Migration des données
Master
Bachelier
UAT
ServiceNow
IT
Gestion des problèmes
Compétences en communication

Description complète du poste

17-06-2026

Brussel

Role Overview

We are seeking an experienced Business Analyst to support a strategic ITSM transformation initiative, focusing on the migration from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance.

The Business Analyst will act as a critical bridge between European business stakeholders and the North American Honda delivery teams, ensuring that functional requirements are clearly understood, structured, and translated into actionable technical specifications.

Key Responsibilities

Lead the elicitation, analysis, and documentation of business requirements for the ITSM migration project
Translate business and process requirements into clear functional and technical specifications for implementation teams
Work closely with European stakeholders to capture and validate requirements across ITSM domains (Incident, Request, Change, Problem, Knowledge, CMDB)
Collaborate with North American Honda delivery teams, ensuring requirements are clearly understood and aligned
Facilitate workshops, stakeholder interviews, and working sessions to define:
- Target processes
- Functional scope
- Data migration requirements
- Integration needs
Support the definition of the target ITSM operating model and ensure alignment with global standards
Ensure traceability between business requirements, functional design, and delivered solution
Support testing activities (UAT preparation, test case definition, validation)
Identify risks, gaps, and dependencies in the migration scope and propose mitigation actions
Contribute to project governance, documentation, and reporting

Required Experience & Skills

Proven experience as a Business Analyst in IT transformation projects, preferably within enterprise environments
Strong knowledge of ServiceNow (SNOW), with hands-on experience in ITSM modules
Solid understanding of ITSM processes:
- Incident Management
- Request Management
- Change Management
- Problem Management
- CMDB / ITOM concepts
Experience in ITSM migration or implementation projects (strong asset)
Ability to translate business needs into structured functional and technical requirements
Experience working in distributed/global delivery models (EU North America collaboration is a key aspect)
Strong stakeholder management and communication skills
Experience facilitating workshops and driving alignment across multiple teams
Analytical mindset with ability to structure complex information into clear deliverables

Qualifications

Bachelor’s or Master’s degree in IT, Business, or related field
ITIL knowledge or certification is a strong plus
ServiceNow certification is an advantage

Soft Skills

Strong communication and influencing skills
Proactive and structured way of working
Ability to operate in a complex, multi-stakeholder environment
Results-driven with focus on delivery and quality

Project Context

Migration from shared ServiceNow environment to dedicated EU region instance
Close collaboration with Honda North America delivery teams
Alignment with global ITSM strategy and governance
Focus on standardizing and optimizing ITSM processes across regions

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : data migration (diegem, vlg)

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