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First Line Support Engineer

Exert -
Herentals

Soumettre votre candidature

Détails de l'emploi

CDI | Temps plein

Qualifications

Jira
Français
Administration de réseaux
Windows
TOPdesk
Support informatique
ServiceNow
IT
Active Directory
Néerlandais

Description complète du poste

Location: At the client’s site (remote work can be discussed with the client)
Employment type: Full-time
Experience level: Junior (at least 1 year)

About the Role

As a First Line Support Engineer, you are the first point of contact for the end users of our client. You ensure that their IT environment runs smoothly — whether it’s a forgotten password, a printer issue, or a network problem.

In your consultancy role, you’ll work on-site at one of our clients, often for an extended period. This allows you to contribute to their IT environment and get to know the organization well, while still enjoying the variety and growth opportunities that consultancy offers — new clients, new environments, new challenges.

Your Responsibilities

Register, analyze, and resolve incoming IT tickets (incidents and service requests)
Support end users via phone, email, chat, or on-site
Manage accounts, passwords, and permissions in systems such as Active Directory, Microsoft 365, and other business applications
Escalate complex incidents to second-line support when necessary
Document solutions and contribute ideas for structural improvements

Who You Are

You are service-oriented, eager to learn, and passionate about IT. You enjoy helping users and are motivated to grow within the field.

You have:

A degree in an IT-related field
At least one year of relevant work experience
Experience with Windows 10/11, Microsoft 365, and basic network administration
Experience with ticketing systems (e.g. Topdesk, Jira, ServiceNow)
Certifications such as ITIL 4 Foundation, MS-900, or SC-900 are a plus
Good command of Dutch and English (French is an advantage)
A category B driver’s license

Location

As a consultant, you’ll be assigned to projects at clients throughout Flanders. We do take your region into account. Our consultancy assignments are long-term, typically with one fixed client.

What We Offer

A permanent contract with Exert
Varied assignments with leading clients
Opportunities for professional growth and development
Training and certification programs
A competitive salary package with a wide range of extra-legal benefits

About Us

We are Exert, a growing IT consultancy company with a people-first focus.
Our mission: to help organizations work smarter through excellent IT support and driven professionals. We focus on long-term collaborations — short one- or two-month projects are not our thing.
With short communication lines and minimal bureaucracy, you’re not just a number with us — we personally invest in your development and career path.

Interested?

Does this sound like your next step?
Send your CV and a short motivation letter to [email protected], or apply directly using the form below.

We look forward to your application!

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