Company Description
Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?
Job Description
We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.
Your tasks:
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Serve as the first point of contact for customer Key-Users reporting incidents or questions
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Receive, categorize, and prioritize and solve tickets in the helpdesk system
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Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
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Monitor system dashboards and alerts for automated storage and conveyor systems
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Assist operators and Key-Users with login issues, user permissions, and routine tasks
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Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation
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Maintain and update the knowledge base with recurring issues and standard procedures
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Support end-user training sessions or refreshers when needed
Qualifications
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Technical or logistics background (IT, mechatronics, industrial engineering, logistics)
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Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics
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Strong analytical skills, attention to detail, and a methodical approach to problem-solving
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Customer-focused, with strong communication and interpersonal skills
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Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)
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Fluent in English (written and spoken), German or French is a plus
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You demonstrate attention to detail.
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You have a first experience as a helpdesk representative
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You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
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You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.
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Knowledge of Salesforce + Remote Desktop Mgr and 3CX is a plus
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You are willing to participate in our 24/7 standby service and eventually transition into a shift system.
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In other words, you get energised by solving complex problems, supporting customers when it matters most, and transforming challenges into lasting customer success
Additional Information
What do we offer you?
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A place in an enthusiastic, young fast growing organisation with the necessary ambitions
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The necessary freedom and opportunity to take initiative.
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An intensive training by experienced people.
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An attractive salary in an international environment with many benefits:
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Company car with fuel card/charging pass
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Group & health insurance
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Meal vouchers (8€)
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Eco vouchers
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Net allowances
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CAO90 Bonus
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Laptop
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iPhone + subscription
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20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)
Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.
