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On-site & remote IT Support Engineer

Nilort IT Group
Louvain

Soumettre votre candidature

Détails de l'emploi

Avantages

GSM de fonction

Qualifications

Français
Certification ITIL
Azure
Microsoft Office
Support informatique
Active Directory
Intune

Description complète du poste

Looking for a new adventure? Are you the go-to person for family and friends when they have questions related to their laptop, internet, mobile phone or anything which is connected with an electric cable for that matter? Can you solve their issues in Dutch, French and English?

We are currently looking for an IT Support Engineer for an international company active in the agriculture, food production, and distribution sector. The organization operates across multiple sites including offices, warehouses, retail locations, and operational environments throughout Belgium.

This position combines onsite and remote support activities in a dynamic and fast-moving environment.

Main Responsibilities

Answer incoming calls from customers with technical and substantive questions.
Log incident calls and handle incidents and service requests.
Carry out extensive troubleshooting and problem solving.
Guide new customers in configuring and starting up applications.

Requirements

Fluent Dutch / French / English
Customer focused individual who understands customer needs and seeks to fulfill expectations.
Team player, easily uniting with the team members and working with stakeholders.
Resilient person who can cope with a very fast-moving landscape.
Share knowledge with colleagues through documentation.

Have a positive, flexible, and responsive mindset.

Strong technical knowledge:

PC’s and laptops running Windows10/11

MS Office 2016 , MS O365
Active Directory (Azure AD, Endpoint / Intune is a benefit)

Nice to have:

Network, LAN, WAN, IPT
Printers and network printing
Citrix environment and applications
Smartphone and tablets
Knowledge of Google apps is a benefit.
Experience within a Servicedesk environment
Having worked in an ITIL environment is a benefit (ITIL certification is a plus)
Experience with remote user assistance

What we offer

Coaching, training and career guidance tailored to your ambitions.
A young and driven team where your voice matters.
Healthy work-life balance.
Opportunities to grow into more technical or specialized roles over time.

Ready to take on this challenge and lead our projects to success? Please send your resume and cover letter, we'd love to hear from you.

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On-site & remote IT Support Engineer

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