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Policy Operations Coordinator

ICANN -
Bruxelles

Soumettre votre candidature

Détails de l'emploi

37 500 € par an
Il y a 9 jours

Qualifications

Microsoft Powerpoint
Microsoft Word
Google Suite
Google Docs
Microsoft Excel
Salesforce
Slack
Anglais
Microsoft Office
Certificat de l'enseignement secondaire supérieur
Bachelier
Support clients
Compétences en communication

Description complète du poste

At ICANN, we are looking for a Policy Operations Coordinator to join our Brussels office.

The Policy Operations Coordinator will support the day-to-day operations of ICANN's Supporting Organizations and Advisory Committees. Initial responsibilities are expected to include operational and administrative support for specific constituent groups within these community structures. Responsibilities may also involve participation in internal cross-functional teams to support cross-community or internal projects.

The position requires excellent organizational, communication, and coordination skills. The position will report to the Senior Manager, Community Operations, with expected dotted-line reporting to the staff leader of the relevant Supporting Organization or Advisory Committee to which this position may be assigned.

Key Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Support the governance, planning, and other administrative work of ICANN's Supporting Organizations and Advisory Committees as assigned
Assist with the creation, publication, and maintenance of agendas, presentations, procedures, manuals, and other process documentation and community records
Schedule and support teleconferences, webinars, meetings, and events, including tracking of action items, record keeping, and other follow up work
Manage, administer, and maintain group calendars, mailing lists, shared documents, and other collaborative tools and materials
Enter and maintain data, reports, and analyses through ICANN's community engagement tools and platforms (e.g., Salesforce)
Coordinate with staff teams supporting other community groups to track multiple projects in parallel, and manage administrative and operational workflows to maximize efficiency
Other duties as assigned

Required Knowledge, Skills, and Abilities (KSAs):

Excellent organizational, coordination, and communication skills required
Knowledge of and experience with collaborative software and other tools required, including:
Google Suite (Docs, Forms, Sheets, and Slides)
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Online conferencing tools (e.g., Zoom)
Instant messaging platforms (e.g., Slack, Signal)
Knowledge of Salesforce or other customer relationship management tools a plus
Detail-oriented, able to work independently and multitask effectively
Comfortable working in highly diverse workforce and across multiple time zones
Strong inter-personal skills and able to work effectively in a multi-cultural, high-pressure environment
Able to handle confidential matters with discretion

Education and Experience Requirements:

High school diploma or international equivalent required; associate’s or bachelor’s degree preferred
Minimum of 2 years’ operational experience required; experience in customer support strongly preferred
Experience working in international organizations or multi-national corporations a plus

Languages:

Fluency, both written and spoken, in English is required
ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English

Working Conditions & Physical Requirements:

This role follows a hybrid working model, combining office-based and remote work in Belgium
International travel may be required to support ICANN related meetings as requested for lengths of 7-10 days for each trip, approximately three times per year, likely on different continents
Ability to travel without restrictions globally, frequently and on limited notice is a must
Comfortable with an international work environment that requires availability at times outside normal business hours
Work is performed in a normal office environment with limited privacy and some exposure to background noise
While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The employee may occasionally lift and/or move up to 25 pounds

Targeted Base Salary Low:

Targeted Base Salary High:

€37,500/year

Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate’s location, work experience, knowledge, skills and other compensable factors.

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customer support coordinator emplois - région de bruxelles capitale

Policy Operations Coordinator

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer support coordinator (région de bruxelles capitale)

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