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Service Engineer - Cubes (Second Line Support) (m/f/d)

Bruker -
Gand

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Détails de l'emploi

Qualifications

Microsoft Powerpoint
Microsoft Word
Français
Informatique
Microsoft Excel
Microsoft Outlook
Anglais
Windows
Microsoft Office
Bachelier
Radiographie
Compétences en communication

Description complète du poste

Overview:

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in specialty diagnostics, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com.

As Service Engineer Cubes - Second level you will be the primary contact for our global first-line engineers to solve complex Cubes (CT/PET/SPECT) related technical cases both remote and on-site.

Responsibilities:

Provide technical support to global first‑line engineers, both on customer sites (20%) and remotely (80%)
Train first level engineers during in-house training sessions
Write and keep service procedures and manuals up to date
Provide factory testing support and analysis for new and current products
Follow up on incoming second-line support tickets
Perform root cause analysis for technical issues
Communicate with service requesters and customers in a professional manner
Escalate issue to Service Management and ensure ensure resolution within agreed SLAs
Communicate and collaborate closely with software and hardware development teams
Act as the technical case owner and provide high‑quality support to internal and external customers within the GSM Imaging department
Serve as a technical reference for complex technological questions and resolve the majority of cases remotely in cooperation with the technical support team
Decide on appropriate follow‑up actions for cases that cannot be resolved immediately
Ensure accurate and consistent exchange of technical information among all stakeholders
Review and approve technical escalations towards R&D
When required, communicate directly with customers by phone and guide them through technical actions based on your recommendations

Qualifications:

At least 2-3 years of experience in a similar role (e.g. Field Service Engineer or Maintenance Engineer)
Technical education or certification in mechanics, electronics, software, or equivalent practical experience
Ability to technically assess situations and proactively advise on solutions
Strong interpersonal and customer-oriented skills
Excellent verbal and written communication skills, with the ability to explain complex information to users with different levels of technical expertise
Demonstrated interest in understanding and addressing customer needs
Strong analytical and problem-solving skills
Ability to work independently to resolve reported or discovered product issues
Highly organized and detail-oriented
Results‑oriented and committed to delivering high‑quality work
Ability to multitask, work under pressure, and adapt in a fast‑paced environment
Strong knowledge of Windows operating systems
Proficiency in Microsoft Office products including Outlook, Word, Excel and PowerPoint
Basic understanding of X‑ray imaging technology is an advantage, but not required
Ability to identify and support the implementation of process improvements
Professional Bachelor or equivalent experience in electronics, (electro)‑mechanics, industrial engineering, computer science, biomedical engineering, or a related technical discipline
Fluency in English is required; knowledge of Dutch and French is considered an advantage

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