20 meilleures offres (& business development manager, mechelen, vlg) (à pourvoir)

Team Manager Customer Experience
Telenet —Malines
- Temps plein
- Télétravail
- Bureau
- Master
- Leadership
Account Manager Brussels
Telenet —Malines
- Temps plein
- Télétravail
- Vente
- Anglais
- Bachelier
Sales Manager – Musée des Illusions Bruxelles
Museum of Illusions —Bruxelles
- Temps plein
- Travail hybride
- Vente
- Développement commercial
- Négociation
- Remboursement des frais de voyage
- Remboursement des frais de téléphone
Postuler rapidement
il y a 14 jours
(Senior) Account Manager – Thermal & Specialized Solutions
The Chemours Company —Anvers
- De 86 800 € à 147 500 € par an
- Temps plein
- Télétravail
- Vente
- Bachelier
- CVC
il y a 5 jours
Account Manager Vlaams-Brabant
Telenet —Malines
- Temps plein
- Télétravail
- Vente
- Anglais
- Bachelier
Sales Manager – Engineering Division (Automotive, Rail, Aerospace & Defense)
Expleo —Bruxelles
- Vente
- Anglais
- Master
Senior Account Manager Belgium & Luxembourg
Bravilor Bonamat —Anvers
- De 70 000 € à 85 000 € par an
- Temps plein
- Travail hybride
- Vente
- Développement commercial
- Négociation
Postuler rapidement
Nespresso Call Center Outsourcing Manger
Nespresso —Bruxelles
- Temps plein
- Anglais
- Intelligence artificielle
- Négociation
il y a 12 jours
(Junior) Internal Account Manager FR/NL
Copaco Nederland BV —Anvers
- Temps plein
- Travail hybride
- Vente
- Bachelier
- Travail à domicile
Postuler rapidement
Internal Account Manager
CHEP —Malines
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Business Development Manager
AIT Worldwide Logistics, Inc. —Anvers
- Temps plein
- Télétravail
- Vente
- Anglais
- Esprit d'analyse
Business Development Manager Africa
Nipro —Malines
- Vente
- Anglais
- Bureau
Head of Sales, Denza – Belgium and Luxembourg
BYD Europe —Bruxelles
- Temps plein
- Expérience en gestion d'équipe
- Vente
- Marketing
Business Development Manager
DHL —Malines
- De 4 090 € à 5 453 € par mois
- Temps plein
- Vente
- Master
- Développement commercial
il y a 14 jours
Junior Business Development Manager
Kalytech Consulting —Bruxelles
- Vente
- Master
- Bachelier
Sales Account Manager - NAO & PAO
Chevron Phillips Chemical Company —Diegem
- Systèmes PGI
- Anglais
- Microsoft Office
Account & Partnerships Manager - Shyfter
Shyfter.co —Bruxelles
- Temps plein
- Travail hybride
- Bilingue
- Expérience en gestion d'équipe
- Vente
Postuler rapidement
Account Manager BE
CM.com —Malines
- Temps plein
- Master
- Bachelier
- En présentiel
Postuler rapidement
Account Manager with experience within the Flemish public sector
Sopra Steria —Bruxelles
- Temps plein
- Master
- Développement commercial
- Bachelier
Postuler rapidement
Inside Sales Representative, Flavors Europe
Sensient Technologies Corporation —Louvain
- Vente
- Bachelier
- Compétences en communication
il y a 10 jours

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Team Manager Customer Experience

Telenet -
Malines

Soumettre votre candidature

Détails de l'emploi

Temps plein

Avantages

Éco-chèques
Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Master
B2B
Leadership
Néerlandais

Description complète du poste

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

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& business development manager emplois - mechelen, vlg

Team Manager Customer Experience

Account Manager Brussels

Sales Manager – Musée des Illusions Bruxelles

(Senior) Account Manager – Thermal & Specialized Solutions

Account Manager Vlaams-Brabant

Sales Manager – Engineering Division (Automotive, Rail, Aerospace & Defense)

Senior Account Manager Belgium & Luxembourg

Nespresso Call Center Outsourcing Manger

(Junior) Internal Account Manager FR/NL

Internal Account Manager

Business Development Manager

Business Development Manager Africa

Head of Sales, Denza – Belgium and Luxembourg

Business Development Manager

Junior Business Development Manager

Sales Account Manager - NAO & PAO

Account & Partnerships Manager - Shyfter

Account Manager BE

Account Manager with experience within the Flemish public sector

Inside Sales Representative, Flavors Europe

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : & business development manager (mechelen, vlg)

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