20 meilleures offres (business development manager (m/f/x), leuven, vlg) (à pourvoir)

Team Manager Customer Experience
Telenet —Malines
- Temps plein
- Télétravail
- Bureau
- Master
- Leadership
Business Development Manager - België
Big Ass Battery —Louvain
- De 4 900 € à 6 000 € par mois
- Temps plein
Postuler rapidement
Inside Sales Representative, Flavors Europe
Sensient Technologies Corporation —Louvain
- Vente
- Bachelier
- Compétences en communication
il y a 10 jours
Customer Success & Account Manager
Twipe —Louvain
- Temps plein
- Travail hybride
- Informatique
- Anglais
- Master
Postuler rapidement
Sales Manager BeLux
Irca Group —Beneden Kessel
- Temps plein
- Travail hybride
- Microsoft Excel
- Salesforce
- Microsoft Office
Postuler rapidement
Partnership & Business Development Manager
Realco —Louvain-la-Neuve
- Vente
- Développement commercial
- Négociation
Nespresso Call Center Outsourcing Manger
Nespresso —Bruxelles
- Temps plein
- Anglais
- Intelligence artificielle
- Négociation
il y a 12 jours
RENTAL MANAGER (BERGERAT RENT BELGIUM)
Monnoyeur —Overijse
- Jusqu’à 1 000 000 € par an
- Temps plein
- Esprit d'analyse
- Bachelier
- IT
il y a 3 jours
Senior Account Manager
Digital Realty —Zaventem
- Temps plein
- Vente
- Anglais
- Master
Senior Business Development Manager for Industry & Consumer Sector
IMEC Inc. —Louvain
- Doctorat
- Vente
- Master
Account & Partnerships Manager - Shyfter
Shyfter.co —Bruxelles
- Temps plein
- Travail hybride
- Bilingue
- Expérience en gestion d'équipe
- Vente
Postuler rapidement
Sales Manager – Musée des Illusions Bruxelles
Museum of Illusions —Bruxelles
- Temps plein
- Travail hybride
- Vente
- Développement commercial
- Négociation
- Remboursement des frais de voyage
- Remboursement des frais de téléphone
Postuler rapidement
il y a 14 jours
Business Development Manager
ICsense —Louvain
- Travail en soirée
- Vente
Key Account Manager Sales Vietnam
Alivira —Louvain
- Temps plein
- Médecine
- Vente
- Anglais
Postuler rapidement
Business Development Manager Large Accounts
Group S —Bruxelles
- Télétravail
- Bureau
- Développement commercial
- En présentiel
- Remboursement des frais de téléphone
Sales Manager – Engineering Division (Automotive, Rail, Aerospace & Defense)
Expleo —Bruxelles
- Vente
- Anglais
- Master
Key Account Manager, Poultry & Swine - BENENO
Phibro Animal Health Corporation —Wavre
- Lun-Ven
- Télétravail
- Médecine
Account Manager Brussels
Telenet —Malines
- Temps plein
- Télétravail
- Vente
- Anglais
- Bachelier
HVAC Solutions Manager Industry - Wallonia
Carrier —Zaventem
- De 69 000 € à 138 000 € par an
- Temps plein
- Logiciels de GRC/CRM
- Salesforce
- Conception de systèmes
Sales Manager (Radiopharma Solutions)
IBA —Louvain-la-Neuve
- De 62 900 € à 95 500 € par an
- Temps plein
- Vente
- Développement commercial
- IT

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Team Manager Customer Experience

Telenet -
Malines

Soumettre votre candidature

Détails de l'emploi

Temps plein

Avantages

Éco-chèques
Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Master
B2B
Leadership
Néerlandais

Description complète du poste

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

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business development manager (m/f/x) emplois - leuven, vlg

Team Manager Customer Experience

Business Development Manager - België

Inside Sales Representative, Flavors Europe

Customer Success & Account Manager

Sales Manager BeLux

Partnership & Business Development Manager

Nespresso Call Center Outsourcing Manger

RENTAL MANAGER (BERGERAT RENT BELGIUM)

Senior Account Manager

Senior Business Development Manager for Industry & Consumer Sector

Account & Partnerships Manager - Shyfter

Sales Manager – Musée des Illusions Bruxelles

Business Development Manager

Key Account Manager Sales Vietnam

Business Development Manager Large Accounts

Sales Manager – Engineering Division (Automotive, Rail, Aerospace & Defense)

Key Account Manager, Poultry & Swine - BENENO

Account Manager Brussels

HVAC Solutions Manager Industry - Wallonia

Sales Manager (Radiopharma Solutions)

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : business development manager (m/f/x) (leuven, vlg)

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