About Dolce La Hulpe Brussels
Located in La Hulpe, in the heart of the Forêt de Soignes, Dolce by Wyndham La Hulpe Brussels specializes in hosting and organizing inspiring physical and hybrid meeting experiences, in line with CSR objectives. We offer customized solutions to foster meaningful connections and meetings, all immersed in nature.
Do you have a passion for the MICE/HOTEL world and a commercial heart? Are you looking for a work environment that values team spirit? Join us at Dolce, where Integrity, Responsibility, Inclusion, Caring and Fun are at the heart of everything we do!
About Wyndham Hotels & Resorts
26 brands. 95 countries. 9,100+ hotels.
Wyndham Hotels & Resorts makes travel possible for all. From big cities and small towns to beachfront resorts and highway hotels, our 25 trusted brands bring a diverse perspective to the travel experience. With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go.
Position Overview
Optimising reservations:
As a Reservation Agent, you will be at the heart of managing reservation requests in real time. You will be responsible for maximising our room occupancy while ensuring a personalised customer experience. You will handle reservations for groups, individual customers, tour operators, online travel platforms and businesses. You will play a key role in optimising revenue and efficiently managing our accommodation capacity.
Systems used:
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Opera Cloud PMS (Property Management System): The reservation and room management system allow you to enter and track all reservations, assign rooms and check availability in real time.
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SaferPay: Secure payment solution to manage customer prepayments, guarantee secure transactions and track online payments.
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SynXis: Distribution platform for managing online bookings from tour operators and travel agencies, allowing you to centralise all requests in a single system.
Professional customer service:
Your ability to respond quickly, professionally and warmly to booking requests by phone, email or via the sales and conference department will be essential in making a memorable first impression. You will be the primary point of contact for customers and partners, ensuring a smooth experience from the moment they make contact.
System used:
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Microsoft Outlook: Tools for managing email communications with customers and partners.
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Word: Party menus, etc.
Upselling:
As part of your role, you will be trained to promote our various packages and premium services, such as our Cinq Mondes Spa, our exclusive activities, and our Argan restaurant. With your expert advice, you will help to enrich our customers' experience, increasing their satisfaction while generating additional revenue for the hotel.
System used:
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Opera Cloud: To manage the addition of premium services directly in reservations and ensure accurate and efficient billing for additional services. To track customer preferences and recommend personalised services.
Smooth reservation management:
You will be responsible for accurately entering reservations into our PMS software (Opera Cloud), tracking confirmations, sending visa letters, proformas and other administrative documents. You will ensure that every detail is perfectly executed, guaranteeing flawless booking management and impeccable service.
Systems used:
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Opera Cloud PMS: Used for entering booking data, sending automatic confirmations and managing documents (visa letters, proformas, etc.).
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DocuSign: For official documents to be signed electronically.
Interdepartmental collaboration:
As a key pillar of the booking process, you will work closely with the Front Office, F&B (Food & Beverage), Conferences and Sales Managers teams to ensure a seamless customer experience, from booking to check-out. This interdepartmental cooperation is essential to guarantee a consistent, high-quality experience for every guest.
Systems used:
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Microsoft Teams: For fast and efficient communication.
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Opera Cloud: For updating booking information in real time and sharing booking data with the Front Office and other relevant departments.
Monitoring and reporting:
You will be responsible for monitoring group rooming lists and producing regular reports. You will be responsible for checking arrival information: length of stay, number of rooms booked, type of guests (adults/children) and preferences, payment methods, pre-payment via SaferPay, services requested and special requests. This accurate monitoring will enable you to anticipate customer needs and ensure an optimal customer experience.
Systems used:
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Opera Cloud PMS: To consult rooming lists and check booking data (arrivals, number of rooms, services, etc.).
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Excel / Google Sheets: Tables shared with departments and database extractions
Your Profile
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Guest-oriented: You truly enjoy assisting guests and always look for solutions with a positive attitude.
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Strong communicator: You have a professional and engaging way of speaking and writing (French & English are required; other languages are a plus).
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Commercial mindset: You naturally identify opportunities to upsell room categories, packages, or additional services.
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Resilient under pressure: You remain calm and efficient during peak times or with last-minute requests.
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Team player: You collaborate easily with colleagues from Front Office, F&B, Housekeeping, Sales and Revenue Management.
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Detail-oriented: You ensure that reservations are registered, confirmed, and followed up accurately.
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Tech-savvy: You are comfortable working with hotel PMS systems, email, and phone communication.
Why join the team at Dolce By Wyndham La Hulpe Hotels & Resorts?
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High-level customer experience: You will be part of a team dedicated to offering a unique and personalised experience to each customer, in a refined and peaceful setting surrounded by nature.
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Continuous training: You will be trained in the use of our Opera Cloud software, as well as our upselling techniques, allowing you to progress in your career while enriching your professional skills.
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A dynamic and collaborative environment: You will work in an environment where team spirit and interdepartmental collaboration are at the heart of our success. You will play a key role in the success of each stay.
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Exceptional atmosphere: Le Dolce La Hulpe is an exceptional location, a green and prestigious setting that attracts a demanding international clientele seeking high-quality services.
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Joining our team means becoming part of a luxury hotel where every detail counts and where your contribution plays a decisive role in the memorable experience we offer our guests. If you are passionate about luxury hospitality and want to develop your skills in a stimulating and professional environment, this job is for you!
