20 meilleures offres (customer service team lead, brussels, bru) (à pourvoir)

Team Manager Customer Experience
Telenet —Malines
- Temps plein
- Télétravail
- Bureau
- Master
- Leadership
Nespresso Call Center Outsourcing Manger
Nespresso —Bruxelles
- Temps plein
- Anglais
- Intelligence artificielle
- Négociation
il y a 12 jours
Customer Care & Development- Aftersales
BYD Europe —Bruxelles
- Temps plein
- Vente
- Service client
- Bachelier
Team Manager - Client Services
Louis Vuitton —Bruxelles
- Disponible le week-end
- Espagnol
- Microsoft Excel
- Service client
- Assurance vie
10 h
Job | Service Delivery Manager Infrastructure, Operations & Service Management | Brussels
ERGO Insurance —Bruxelles
- Temps plein
- Télétravail
- Expérience en gestion d'équipe
- IT
Postuler rapidement
Waldon: Sales & Business Support Officer
Ageas —Bruxelles
- Jusqu’à 3 800 € par mois
- Microsoft Powerpoint
- Microsoft Excel
- Sens de l'organisation
Manager, Customer Onboarding and Partnership, Franchise
Mastercard —Waterloo
- Temps plein
- Anglais
- Services financiers
- Leadership
il y a 2 jours
Customer Relations Specialist EMEA
Terumo —Bruxelles
- Travail les jours fériés
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
il y a 4 jours
Associate Director, Data Service Management & Complex Escalations
Moody's —Bruxelles
- Informatique
- Salesforce
- Gestion de projet
il y a 2 jours
Group Charter Sales Consultant - €52,000 + 10% Uncapped Commission
Air Charter Service —Bruxelles
- 52 000 € par an
- Temps plein
- Télétravail
- Service client
- Anglais
- Compétences en communication
Postuler rapidement
Team Lead, Kit Production
Thermo Fisher Scientific —Vilvorde
- Temps plein
- Microsoft Office
- Bachelier
- Saisie de données
Team Supervisor
Puratos —Groot-Bijgaarden
- Temps plein
- Expérience en gestion d'équipe
- Bachelier
Client AI Solution Lead
Sopra Steria —Machelen
- Temps plein
- Télétravail
- Master
- Développement commercial
- Compétences en communication
Postuler rapidement
Client Operations Representative
Viva.com —Bruxelles
- Temps plein
- Certificat de l'enseignement secondaire supérieur
Postuler rapidement
Executive Assistant
Boston Consulting Group —Bruxelles
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Enterprise Account Executive- All Industries - Belgium
Salesforce —Bruxelles
- Temps plein
- Vente
- Salesforce
- Intelligence artificielle
Warehouse team leader
JINGDONG LOGISTICS (BELGIUM) —Anderlecht
- Disponible le week-end
- Anglais
- Microsoft Office
- Entrepôt
Postuler rapidement
Sales Coordinator
Hotel Co 51 —Bruxelles
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Vente
Postuler rapidement
Country Sales Lead Belgium
Carrier —Bruxelles
- De 81 500 € à 162 500 € par an
- Temps plein
- Travail hybride
- Vente
- Anglais
- Gestion de projet
Service Coordinator
Securitas Technology Belgium —Machelen
- Temps plein
- Bilingue
- Systèmes PGI
- Master
Postuler rapidement

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer service team lead (brussels, bru)

En vous connectant à votre compte, vous acceptez les Conditions d'utilisation de SimplyHired et consentez à notre Politique relative aux cookies et Politique de confidentialité.

Afficher des offres d'emploi dans d'autres lieux

customer service team lead jobs near brussels, bru

Executive Assistant, Brussel : emplois

Social Media Manager, Antwerpen (provincie) : emplois

Customer Service Manager, Antwerpen (provincie) : emplois

Client Services, Namur (city) : emplois

Aide, Soins Et Services À Domicile, Mouscron : emplois

Service Client, Brussels : emplois

Service Client Francophone, Brussels : emplois

Customer Service Medewerker, Gent : emplois

Customer Care Specialist, Anvers : emplois

Customer Care Specialist, Ukkel : emplois

Customer Service Representative, Kortrijk : emplois

Team Leader Logistique, Grâce Hollogne Bierset : emplois

Telenet, Team, Zottegem : emplois

Supervisor Logistiek, Antwerpen (provincie) : emplois

Sales Representative, Bergen : emplois

Customer Service Representative, Brussels : emplois

Onboarding Manager, Antwerpen : emplois

Customer Service, Izegem : emplois

Customer Service, Antwerpen : emplois

Production Worker, Hasselt België : emplois

Team Manager Customer Experience

Telenet -
Malines

Soumettre votre candidature

Détails de l'emploi

Temps plein

Avantages

Éco-chèques
Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Master
B2B
Leadership
Néerlandais

Description complète du poste

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

Soumettre votre candidature

Affinez votre recherche

customer service team lead emplois - brussels, bru

Team Manager Customer Experience

Nespresso Call Center Outsourcing Manger

Customer Care & Development- Aftersales

Team Manager - Client Services

Job | Service Delivery Manager Infrastructure, Operations & Service Management | Brussels

Waldon: Sales & Business Support Officer

Manager, Customer Onboarding and Partnership, Franchise

Customer Relations Specialist EMEA

Associate Director, Data Service Management & Complex Escalations

Group Charter Sales Consultant - €52,000 + 10% Uncapped Commission

Team Lead, Kit Production

Team Supervisor

Client AI Solution Lead

Client Operations Representative

Executive Assistant

Enterprise Account Executive- All Industries - Belgium

Warehouse team leader

Sales Coordinator

Country Sales Lead Belgium

Service Coordinator

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer service team lead (brussels, bru)

Related Searches

Afficher des offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact