19 meilleures offres (customer service manager, bornem) (à pourvoir)

Team Manager Customer Experience
Telenet —Malines
- Temps plein
- Télétravail
- Bureau
- Master
- Leadership
Head of Customer Service (m/f/d)* Maritime Cranes
Liebherr-Maritime Benelux B.V. —Anvers
- Temps plein
- Systèmes PGI
- Anglais
- Leadership
Head Of Onboarding
Rydoo —Anvers
- Temps plein
- Travail hybride
- Systèmes PGI
- Anglais
- Master
Postuler rapidement
Support Manager - Customer Service (Native French)
Customs4trade —Malines
- Temps plein
- Travail hybride
- Systèmes PGI
- SQL
Postuler rapidement
Area Service Manager - BeLux
Kaercher —Wilrijk
- Esprit d'analyse
- Expérience en supervision
- Compétences en communication
- Carte essence
- Travail à domicile
Service Delivery Coordinator
Unit-T BV —Malines
- Temps plein
- Esprit d'analyse
- Bachelier
- Sens de l'organisation
- Assurance groupe
Postuler rapidement
Head of Customer Success
Stroohm —Schelle
- Temps plein
- Expérience en gestion d'équipe
- Expérience en supervision
Aftersales Manager
Liers Auto Center —Lierre
- Temps plein
- Esprit d'analyse
- Sens de l'organisation
- Leadership
Customer Support Lead OkiOki
Xerius —Anvers
- Temps plein
- Expérience en gestion d'équipe
- Anglais
- Bureau
Postuler rapidement
Service Manager
Securitas Technology Belgium —Machelen
- Temps plein
- IT
- Compétences en communication
Postuler rapidement
Customer Operations Lead
Seafar NV —Anvers
- Temps plein
- Bureau
- Master
Postuler rapidement
Teamleader Customer Service (m/v/x)
Tabaknatie —Anvers
- Temps plein
- Microsoft Excel
- Anglais
- Microsoft Office
Team Manager - Servicedesk
Telenet —Malines
- Temps plein
- Travail hybride
- Expérience en gestion d'équipe
- Service client
- Bureau
- Remboursement des frais de téléphone
- Assurance groupe
23 h
Toekomstige Inside Sales Team Leader
Bosch Group —Malines
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Excel
- Service client
Postuler rapidement
After Sales Manager - Multibrand
Hedin Automotive Belgium —Alost
- Microsoft Office
- Bachelier
- Réception
B2B Customer Service Teamleader
Eneco —Malines
- Microsoft Excel
- Expérience en gestion d'équipe
- Bachelier
Service Delivery Manager
VAB —Zwijndrecht
- Travail hybride
- Bilingue
- Master
Teamcoach Alarmcentrale
VAB —Zwijndrecht
- Travail hybride
- Microsoft Excel
- Expérience en gestion d'équipe
- Service client
- Indemnité kilométrique
Customer Success Manager Gen AI
DPG Media —Vilvorde
- Temps plein
- Travail hybride
- Vente
- Anglais
- Master
il y a 9 jours

Related jobs to explore

Based on your search for customer service manager

Category manager – Transport, Mobility & Facility
Mutualité Chrétienne —Schaarbeek
Vous assurez, en collaboration avec le client interne, les activités de sourcing et de prospection, rencontrez les fournisseurs et optimisez la connaissance des…
De 5 406,94 € à 5 921,89 € par mois
Service Manager
Smart Equipment BV —Herzele
Van daaruit stuur je onze servicedienst aan en zorg je ervoor dat alles op wieltjes loopt. Als servicemanager ben jij de spil van onze servicewerking.
De 3 850 € à 4 800 € par mois
Postuler rapidement

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer service manager (bornem)

En vous connectant à votre compte, vous acceptez les Conditions d'utilisation de SimplyHired et consentez à notre Politique relative aux cookies et Politique de confidentialité.

Afficher des offres d'emploi dans d'autres lieux

customer service manager jobs near bornem

Team Manager Customer Experience

Telenet -
Malines

Soumettre votre candidature

Détails de l'emploi

Temps plein

Avantages

Éco-chèques
Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Master
B2B
Leadership
Néerlandais

Description complète du poste

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

Soumettre votre candidature

Affinez votre recherche

customer service manager emplois - bornem

Team Manager Customer Experience

Head of Customer Service (m/f/d)* Maritime Cranes

Head Of Onboarding

Support Manager - Customer Service (Native French)

Area Service Manager - BeLux

Service Delivery Coordinator

Head of Customer Success

Aftersales Manager

Customer Support Lead OkiOki

Service Manager

Customer Operations Lead

Teamleader Customer Service (m/v/x)

Team Manager - Servicedesk

Toekomstige Inside Sales Team Leader

After Sales Manager - Multibrand

B2B Customer Service Teamleader

Service Delivery Manager

Teamcoach Alarmcentrale

Customer Success Manager Gen AI

Related jobs to explore

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer service manager (bornem)

Afficher des offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact