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Customer Assistance Coordinator - Roadside Assistance

Allianz -
Bruxelles

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Détails de l'emploi

Temps plein
Il y a 5 heures

Qualifications

Intelligence artificielle
Néerlandais

Description complète du poste

As a Customer Assistance Coordinator – Roadside Assistance, you will be the first point of contact for customers in need of roadside assistance. You’ll play a critical role in providing timely, empathetic, and effective support to ensure our customers are back on the road as quickly and safely as possible.

If you’re fluent in Dutch (C1 level) and thrive in a role that combines communication, problem-solving, and teamwork, this is the perfect opportunity for you!

Your Responsibilities

Respond to customer calls for roadside assistance with professionalism, empathy, and efficiency
Assess the situation, identify customer needs, and coordinate appropriate RSA solutions, such as towing, repair services, or alternative transportation
Liaise with service providers, ensuring timely and cost-effective delivery of roadside assistance services
Handle regulated complaints and resolve issues in line with internal guidelines, escalating complex cases when necessary
Maintain accurate case documentation and ensure compliance with service level agreements and key performance indicators
Contribute to team initiatives, share feedback, and stay updated on technical developments

Our Requirements

Fluency in Dutch (min.C1 level) and English is nice to have
Shift-based schedule: Monday-Sunday, 6 AM-11 PM (no night shifts)
Empathy and a customer-centric approach to providing assistance
The ability to stay calm under pressure and resolve issues effectively
Capability to prioritize tasks and manage time efficiently
Basic familiarity with available AI tools such as ChatGPT

What we offer

Temporary contract of 3 months
Access to a wide range of courses and targeted development programs to empower your career journey
Flexibility to help you plan and arrange your work-life balance effectively

| Operations | Professional | [[filter11]] | Allianz Partners | Full-Time | Temporary
To Recruitment Agencies
Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

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