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You lead, coach, and develop a cross-functional team (architects, ArcGIS experts, developers) of 5 people, provide strong technical leadership on complex…

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Senior Customer Journey Expert Tariffication and Billing (DBCF)

ING Bank -
Bruxelles

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Détails de l'emploi

Qualifications

Master
UAT
Facturation

Description complète du poste

REQ-10107609
05/06/2026
Customer Journey
Brussels, Belgium
ING Bank

The team

The Tariffication squad consists of a mix of Customer Journey Experts, Technical Analysts and Developers and a mix of experienced colleagues and professionals. The Tariffication squad is the owner of every billing event in ING Belgium and thus on the crossroad to change the lives of millions of users.

A day in the life of a Senior Customer Journey Expert Tariffication and Billing

Ensure an excellent customer experience for our customers. Have a deep understanding of all advanced needs of our business partners and translate these expectations towards a simple and transparent billing solution.
Be the expert. In today’s world, our business partners require tailored & flexible billing solutions. A close collaboration with stakeholders will ensure you will become the subject matter expert and drive the requested changes, always leveraging data insights to support your decisions.
You are in the driver seat of shaping the requirements. You have full autonomy and ownership to define the target solution, grounding your choices in clear data and analytical evidence.
Work in an Agile way. You are the right hand of the Squad Master (PO) in the orchestration of the work of one or several squads to bring to production the features/journeys defined in the roadmap. You help prioritize the backlog of your squad, test (User Acceptance Testing), release, and manage the features coordinated or delivered by your squad.
Lead by example. You can navigate between the priorities assigned to the squad and delegate the tasks efficiently to the correct people.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Be proactive. you can lead initiatives and work autonomously.
Excellent stakeholder management & communications skills: you manoeuvre easily through complex policies, processes, and people-related organizational dynamics across ING; you have the ability to bring people together to work towards the same purpose. And you are good at explaining complex issues in an easy-to-understand way to get people on board.
You can write clear business requirements and give functional requirements to the team in charge of making the developments.
You are brave to challenge the status quo. Asking the right questions towards stakeholders to ensure the most effective & efficient solution is moving forward, always supported by data‑based arguments.
You are very knowledgeable in the world of payments. Concepts like SCT (inst), SDD, Statements, Billing & Tariffication, Card payments, PoS payments, wallets and subscriptions are well understood.

As a Senior Customer Journey Expert, you will have the opportunity to:

Take a role with high visibility and exposure
Interact with many stakeholders and aspects of ING
Put your analytical qualities and data‑driven mindset to the test
Be independent, while contributing to ING’s strategic goals

Questions? Just ask
Jessica DE CNIJF

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

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