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ICT Helpdesk / Support Engineer

AGAD Technology
Bruxelles

Postuler rapidement

Détails de l'emploi

Qualifications

Gestion des incidents
Support informatique
IT
Compétences en communication
Gestion de serveurs

Description complète du poste

Client:
A Belgian federal research organization based in Brussels that provides independent scientific advice to policymakers in the healthcare sector. The organization supports decision-making by delivering studies and analyses aimed at improving the quality, accessibility, and efficiency of healthcare in Belgium.

The IT environment supports internal users and research teams, with a strong focus on reliability, security, and operational continuity.

Project:

The client is looking for an ICT Helpdesk / Support Engineer to support internal IT operations. The role is focused on providing first-line and second-line support to internal users, ensuring smooth day-to-day IT operations, and managing a wide range of administrative and technical IT tasks.

Key responsibilities include:

Incident management for internal users
Escalation to Shared Services and external service providers
Supporting onboarding and offboarding of employees
Managing hardware, software, and user access
Ensuring proper functioning of IT services and collaboration tools
The consultant will act as a central point of contact for IT support, ensuring that issues are resolved efficiently and that systems remain operational.

Requirements

The client is looking for a Hands-on ICT Support / Helpdesk profile with a broad scope of responsibilities.

Core responsibilities

Helpdesk & Incident Management

First-line support for internal users
Incident resolution and escalation when needed User & Access Management
Creation of user accounts for new employees
Offboarding (account deactivation, access removal)
Managing access to:
Remote applications
File servers
Microsoft Teams workspaces
Extranet environments
Mailboxes

Hardware & Asset Management

Preparing and configuring computers
Managing asset inventory

Security

Badge management
Monitoring and handling security alerts Infrastructure & Services
Support for audio/video meeting room infrastructure
Telephony support
File server management

Software

Installation and configuration of specific software Profile expectations Strong hands-on IT support experience
Ability to manage multiple operational tasks simultaneously
Structured and organized approach to IT administration
Strong communication skills with internal users

Postuler rapidement

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