Client:
A Belgian federal research organization based in Brussels that provides independent scientific advice to policymakers in the healthcare sector. The organization supports decision-making by delivering studies and analyses aimed at improving the quality, accessibility, and efficiency of healthcare in Belgium.
The IT environment supports internal users and research teams, with a strong focus on reliability, security, and operational continuity.
Project:
The client is looking for an ICT Helpdesk / Support Engineer to support internal IT operations. The role is focused on providing first-line and second-line support to internal users, ensuring smooth day-to-day IT operations, and managing a wide range of administrative and technical IT tasks.
Key responsibilities include:
- Incident management for internal users
- Escalation to Shared Services and external service providers
- Supporting onboarding and offboarding of employees
- Managing hardware, software, and user access
- Ensuring proper functioning of IT services and collaboration tools
- The consultant will act as a central point of contact for IT support, ensuring that issues are resolved efficiently and that systems remain operational.
Requirements
The client is looking for a Hands-on ICT Support / Helpdesk profile with a broad scope of responsibilities.
Core responsibilities
Helpdesk & Incident Management
- First-line support for internal users
- Incident resolution and escalation when needed User & Access Management
- Creation of user accounts for new employees
- Offboarding (account deactivation, access removal)
- Managing access to:
- Remote applications
- File servers
- Microsoft Teams workspaces
- Extranet environments
- Mailboxes
Hardware & Asset Management
- Preparing and configuring computers
- Managing asset inventory
Security
- Badge management
- Monitoring and handling security alerts Infrastructure & Services
- Support for audio/video meeting room infrastructure
- Telephony support
- File server management
Software
- Installation and configuration of specific software Profile expectations Strong hands-on IT support experience
- Ability to manage multiple operational tasks simultaneously
- Structured and organized approach to IT administration
- Strong communication skills with internal users
