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2nd Line Cloud & Workplace Support Engineer (M/F/X)

Nilort IT Group
Brabant Flamand

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Détails de l'emploi

Qualifications

Français
Infrastructure cloud
Azure
Windows
Microsoft Office
Remote access software
Support informatique
IT
Compétences en communication
Néerlandais
Appareils mobiles

Description complète du poste

As a human-centric staffing company with deep expertise in workplace management, infrastructure and cloud, we work closely with leading players in the Belgian IT and digital landscape. Together with these partners, our consultants ensure stable operational continuity — perfectly aligned with the digital realities of today and tomorrow.

Already a couple of years into your IT career and ready for the next step? Are you that colleague others turn to when things get a bit too complex? Do you love troubleshooting and digging deeper until the root cause is found? Can you communicate fluently with peers and customers in Dutch, French and English? Aren’t you scared of the adventures on our Belgian roads? Then you might be just the person we’re looking for, become our new 2nd Line Cloud and Workplace Support Engineer!

Main Responsibilities

Serve as the first point of contact for all IT-related incidents and service requests from end users.
Ask the right questions, analyse the situation and provide support face-to-face or via phone, email, chat or remote desktop.
Perform 1st line troubleshooting and guide users through solutions for common issues.
Log, document, and follow up on tickets according to internal procedures.
Escalate more complex issues to 2nd and 3rd line support, keeping users informed throughout the process.
Keep your knowledge up to date and contribute to improving documentation and support tools.

Requirements

Recently graduated in an IT-related field or able to show strong IT affinity (self-study, certifications, personal tech projects…).
Genuinely passionate about technology and motivated to grow in IT support.
Basic knowledge of Microsoft Windows, Office 365 and common workplace tools and systems.
Flexible mindset and able to stay calm when things get busy.
Fluent in Dutch, French and English.
Strong customer focus, solid communication skills and a natural team player.

Nice to have:

Certifications like Microsoft, CompTIA or ITIL are a plus but not required (If you don’t have them yet we hope you are willing to earn them ).
Understanding of networking, mobile devices, printers or cloud environments (e.g. Azure) is definitely a bonus.

What we offer

A launchpad into the world of IT support and digital workplace environments.
Coaching, training and career guidance tailored to your ambitions.
A young and driven team where your voice matters.
Flexibility and a strong focus on work-life balance.
Opportunities to grow into more technical or specialized roles over time.

Ready to kickstart your IT career? Send us your resume and motivation letter – we’d love to hear your story.

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