20 meilleures offres (business development manager (belgium), brussels, bru) (à pourvoir)

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Local Account Manager

Expeditors -
Machelen

Postuler rapidement

Détails de l'emploi

Temps plein

Avantages

Assurance hospitalisation

Qualifications

Logiciels de GRC/CRM
Logistique
Anglais
Microsoft Office
Bachelier
Leadership
Compétences en communication

Description complète du poste

Company Description

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.

What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.

Job Description

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Key Responsibilities

Customer Retention:

Take full ownership of assigned accounts: understand customer needs and align on expectations.
Strenghten relationships at all levels within the customer organization, beyond the main point of contact.
Monitor customer satisfaction and proactively address service issues, including escalations when required.
Ensure proactive communication with customers, especially in case of service irregularities or critical shipments.
Deliver business and follow up on action items using an action tracker.

Development:

Identify and convert opportunities through up-selling and cross- selling across multiple products.
Collaborate with product and operations teams to deliver value-added solutions (services, products, technology) aligned with customer needs.
Actively manage a sales pipeline within the existing accounts and contribute to business development.

Governance, SOP & Internal Alignment

Ensure customer expectations are clearly documented in SOP’s and properly executed by operational teams.
Maintain and update SOP’s, including rates, KPI’s, and service requirements, ensuring consistency across teams.
Drive cross-functional collaboration (operations, product, sales) through regular communication and joint customer engagement.

Data, Tools & Reporting

Use CRM Dynamics as the primary system for account management, ensuring accurate & consistent data.
Monitor performance using reporting & BI tools, ensuring quality and actionable insights.
Initiate and manage corrective action plans (CAPA) to prevent recurring issues.

Culture:

Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, Visonarry

Qualifications

Core Compentencies

Customer centric mindset with focus on service excellence & retention.
Business development orientation with ability to identify and execute growth opportunities.
Strong collaboration and communication skills across teams and steakholders.
Data-driven decision making and performance management.

Preferred competencies:

Cross-product knowledge (Air, Ocean, Customs...) and understanding of the end-to-end supply chains.
Experience with SOP management, KPI frameworks and customer business reviews.
Strong presentation and value-selling skills.

Required Qualifications:

Bachelor’s degree or equivalent experience
Minimum of 3 years of experience in logistics or within Expeditors
Strong customer management and communication skills.
Experience with CRM systems and MS office, strong analytical mindset.
Strong problem-solving and stakeholder management skills.
Fluent in English

Training Requirements:

Meet company standards of 52 hours training per year, including as needed management/leadership training

Additional Information

Candidates must be eligible to work in Belgium and have a valid work permit

Benefits

Employee Stock Purchase Plan (ESPP)
Hospitalization Insurance
Employee Assistance Program (EAP)
Training and Personnel Development Program
Possibility of Bike Lease

All your information will be kept confidential according to EEO Guidelines.

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : business development manager (belgium) (brussels, bru)

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