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Senior Manager Cloud & Infrastructure Domain

Deloitte -
Zaventem

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Détails de l'emploi

Temps partiel | Temps plein

Qualifications

Français
Infrastructure cloud
Azure
Expérience en gestion d'équipe
Gestion des incidents
Encryption
Firewall
Terraform
DNS
ServiceNow
IT
ARM
Leadership
Compétences en communication

Description complète du poste

General Information

Company

Deloitte

Business Unit

Enabling Functions

Primary Location

Zaventem

Field of interest

Technology

Industry Focus

Industry Agnostic

Recruiter

Al-Mbaidin, Kais - [email protected]

Description of the position

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

The Cloud and Infrastructure lead is a senior technical leadership role within Deloitte Belgium's IT department, reporting directly to the CIO. The post-holder is both the engineering team lead and the formal service owner for all cloud infrastructure services — accountable not just for how the infrastructure is built and run, but for the service experience, reliability commitments, and business value delivered to approximately 5,500 users and all IT workload teams that depend on it.

Following the completion of Deloitte Belgium's full cloud migration and datacentre decommission, the focus of this role is to mature, optimise, and govern the cloud estate. The Head of Cloud Infrastructure will lead a team of cloud and platform engineers, drive a strong SRE culture, and act as the primary interface between infrastructure capabilities and the broader IT service portfolio. They will report directly to the CIO and operate as a key member of the IT leadership community.

Cloud Platform Engineering

Lead and manage (together with the EMEA team) the design, build, and continuous improvement of Deloitte Belgium's cloud estate, ensuring it is scalable, secure, cost-optimised, and compliant with Deloitte global standards.
Drive Infrastructure-as-Code (IaC) maturity across the team, using tools to ensure consistency, repeatability, and auditability.
Own the cloud networking architecture — including virtual networks, VDI, DNS, firewall policy, and hybrid connectivity where applicable.
Ensure cloud identity and access management foundations (Entra ID, Privileged Identity Management, conditional access) are robust, well-governed, and aligned with the Security & Risk function.
Maintain and mature the cloud backup, disaster recovery, and business continuity posture, with tested and documented RPO/RTO commitments.

Site Reliability Engineering (SRE)

Champion an SRE culture within the team — including the use of SLOs and error budgets, blameless post-mortems, toil reduction, and automation-first problem solving.
Own the incident management process for infrastructure-related incidents, ensuring rapid response, effective communication, and structured post-incident review.
Drive observability maturity across the cloud estate, including centralised logging, metrics, alerting, and dashboard standards.
Manage on-call arrangements and operational rotas, ensuring the team can sustain reliable operations without burning out.

Security & Compliance

Ensure the cloud infrastructure estate adheres to Deloitte's security baseline, CIS benchmarks, and applicable regulatory requirements.
Partner with the Security & Risk function to implement and maintain cloud security controls — including policy-as-code, network segmentation, encryption standards, and vulnerability management.
Ensure all infrastructure changes pass through appropriate governance and CAB processes, with change risk accurately assessed.

Team Leadership & People Management

Lead, develop, and performance-manage the Cloud Infrastructure team, creating a culture of engineering excellence, ownership, and continuous learning.
Set clear individual objectives aligned to service and engineering outcomes, with regular 1:1s, structured feedback, and meaningful development planning.
Manage team capacity across run, improve, and transform workstreams, escalating resource constraints proactively.
Identify skills gaps — particularly in emerging cloud services, security, and SRE practices — and work with the CIO to address them.
Foster strong working relationships with peer service owners and team leads across the IT department and beyond.

Service Owner Responsibilities

As service owner, the Cloud and Infrastructure lead holds end-to-end accountability for the cloud infrastructure service domain. This extends beyond technical delivery to encompass service definition, performance governance, consumer experience, Vendor/supplier relationship and continuous improvement.

Service Definition & Catalogue

Own and maintain the cloud infrastructure service entries within the IT service catalogue (L1–L4), ensuring services are accurately described, appropriately scoped, and up to date.
Define and publish service standards, including availability targets, support tiers, and onboarding requirements for consuming teams.
Ensure all cloud infrastructure components are accurately represented in the CMDB, with clear ownership, lifecycle status, and dependency mapping.

SLA / SLO Governance

Set, negotiate, and own Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all cloud infrastructure services — including availability, performance, and recovery targets.
Establish and manage error budgets as the primary mechanism for balancing reliability and velocity across the platform.
Report on service performance against SLAs/SLOs to the CIO and IT leadership on a regular cadence, with clear root cause analysis where targets are missed.

Demand & Roadmap Management

Own the cloud infrastructure service roadmap, translating business demand, technology evolution, and platform debt into a prioritised, funded plan.
Act as the intake point for consuming teams requiring new or changed infrastructure services, qualifying demand and managing expectations through transparent backlog visibility.
Collaborate with the CIO, Development and Configuration Lead, and Security & Risk Lead to ensure the platform roadmap is aligned to the wider IT TOM and strategic direction.

Cost & FinOps

Own the cloud cost envelope for the infrastructure service, with accountability for optimisation, forecasting accuracy, and variance reporting.
Embed FinOps practices across the team — including tagging governance, reserved instance management, rightsizing, and showback/chargeback to consuming teams.
Contribute to the IT budget process with accurate, evidence-based cloud cost projections.

Let's talk about you

Essential

Significant experience in cloud infrastructure engineering and operations, with demonstrable depth in Microsoft Azure.
Proven experience in a service ownership, service management, or senior platform lead role — accountable for SLAs, roadmaps, and service outcomes, not just technical delivery.
Strong working knowledge of Infrastructure-as-Code practices and tooling (Terraform, Bicep, ARM, or equivalent).
Solid understanding of cloud networking concepts — VNets, DNS, routing, firewall, hybrid connectivity.
Experience managing or working within an SRE framework, including SLOs, error budgets, and blameless post-mortem culture.
Familiarity with FinOps practices and cloud cost governance in an enterprise Azure environment.
People leadership experience — comfortable with performance management, development conversations, and building team culture.
Strong communication skills, with the ability to engage both technical peers and non-technical senior stakeholders.

Desirable

Microsoft Azure certifications — AZ-104, AZ-305, or equivalent. Additional certs in security (AZ-500) or DevOps (AZ-400) are advantageous.
Experience with the Microsoft 365 and Azure ecosystem at enterprise scale, including Entra ID, Defender for Cloud, and Azure Monitor.
Familiarity with ITIL, IT4IT, or service catalogue frameworks.
Experience contributing to or leading IT TOM or service-led operating model transformations.
Knowledge of ServiceNow or equivalent ITSM platforms, particularly CMDB and service catalogue modules.
Fluency in English; working knowledge of French and/or Dutch is advantageous.

Our story

Highly skilled and motivated professionals in our IT Team support with different projects to deliver innovative solutions and with specialized operational guidance to ease our internal clients each day. IT's mission is to embed technology which supports the 'Deloitte way' of doing business, providing a distinctive experience that enables new business, transforms the existing business and provides world class customer support.

Who is Deloitte?
We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.
Why Deloitte?
Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.
Life looks different for each of us, so we created a varied benefits package that you can tap into:

My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
Sustainable transport options offered by Mobility@Deloitte
Flexible work arrangements for all and initiatives supported by Parents & Caregivers @Deloitte
Wellbeing tips and activities powered by Energise@Deloitte
Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality:

Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).
Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!

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