1. Service Delivery Manager (Technology-Agnostic)
We are looking for a Managed Services Lead to lead and manage the delivery of managed services across a portfolio of clients.
You act as a trusted partner , ensuring high-quality service delivery, operational stability, and continuous improvement. You maintain full visibility of service performance and proactively take action where needed.
You work closely with delivery teams, client stakeholders, and partners , acting as the single point of accountability for service performance and client satisfaction.
To support continuous improvement and growth, you proactively identify and develop new business opportunities within the existing managed client portfolio, helping clients further optimize their operations and achieve greater business value.
What You Will Do
- Act as primary point of contact for clients and own the service relationship
- Manage end-to-end service delivery (run, improve, govern)
- Monitor and ensure SLA and KPI performance
- Ensure Compliance (Personal data, Certification and control frameworks)
- Lead service reviews and provide reporting via dashboards and metrics
- Coordinate and resolve escalations and critical issues
- Manage planning, budgets, and financial performance
- Drive continuous improvement initiatives and service roadmap
- Manage cross-functional teams (onshore, nearshore, offshore, partners)
- Ensure effective knowledge transfer and service continuity
What You Will Bring
- Proven experience in Service Delivery Management
- Strong client engagement and stakeholder management skills
- Experience managing service performance, SLAs, and escalations
- Ability to manage budgets, planning, and delivery governance
- Strong communication and leadership capabilities
- Experience working in distributed/global teams
- Fluent in English and Dutch (French is a strong plus)
About You
- Client-centric and ownership-driven mindset
- Strong focus on quality, accountability, and continuous improvement
- Collaborative team player within a “One Team” model
- Proactive, structured, and results-oriented
2.Shared Services Operational Team Lead
Role Overview
We are looking for a Shared Services Operational Team Lead to manage the day-to-day operations of our shared services team.
You ensure efficient resource allocation, operational excellence, and team performance across a blended onshore, nearshore, and offshore model.
You act as the operational backbone of the shared services organization, enabling scalable and flexible delivery.
What You Will Do
- Lead daily operations and ensure delivery stability across all services
- Own resource planning and allocation , including fractional resourcing
- Coordinate work across AMS, IMS, and multi-domain teams
- Drive team communication, engagement, and performance management
- Prioritize workload and ensure alignment with client and business priorities
- Work closely with Service Delivery Managers on staffing and execution
- Ensure adherence to processes (incident, change, problem, service requests)
- Support continuous improvement initiatives and operational efficiency
- Facilitate knowledge sharing and capability development across the team
- Be the trusted person for all matters for your team
- Work with senior management to grow a performant team
What You Will Bring
- Experience in operational team leadership within managed services
- Strong skills in resource management and workload planning
- Proven ability to lead distributed teams (onshore/offshore)
- Solid understanding of service management processes (ITIL or equivalent)
- Strong communication and people management capabilities
- Fluent in English and Dutch (French is a strong plus)
About You
- Highly organized and execution-focused
- Strong team leadership mindset ( people-first, performance-driven )
- Comfortable working in a dynamic, multi-client environment
- Focused on efficiency, scalability, and team success over individual optimization
3. Managed Services GTM Lead
Role Overview
We are looking for a Managed Services Go-To-Market (GTM) Lead to drive the commercial growth and positioning of our shared services offering.
You are responsible for developing, positioning, and selling managed services offerings , working closely with sales, delivery, and solution teams.
You bridge market demand and delivery capability , ensuring scalable, competitive, and differentiated services.
What You Will Do
- Define and evolve the Managed Services value proposition and offerings
- Drive go-to-market strategy to helps sales win deals
- Work with sales and pre-sales teams to win new business
- Shape client proposals, pricing models, and commercial constructs
- Align offerings with delivery capabilities and shared services model
- Collaborate with solution architects to define scalable services
- Identify market trends and opportunities in managed services
- Support client engagements and executive conversations
- Ensure alignment with global and local Managed Services strategy
What You Will Bring
- Experience in managed services sales, GTM, or pre-sales leadership
- Strong understanding of service-based delivery models and commercial frameworks
- Proven ability to translate client needs into scalable offerings
- Strong stakeholder management across sales, delivery, and leadership
- Commercial acumen and value-based selling capabilities
About You
- Entrepreneurial and growth-driven mindset
- Strong ability to connect strategy, sales, and delivery
- Collaborative leader within a “One Team” environment
- Focused on innovation, differentiation, and continuous evolution of services
