20 meilleures offres (projectleider, bruxelles ixelles, bru) (à pourvoir)

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Design & Utilization - Project Manager Customer Journey

bpost -
Bruxelles

Soumettre votre candidature

Détails de l'emploi

Avantages

Voiture de société
Chèques repas
Travail à domicile

Qualifications

Français
Anglais
Master
Gestion de projet
IT
Compétences en communication

Description complète du poste

What will you do?

Do you enjoy designing and improving end-to-end customer experiences, and turning complex customer behaviours into simple, efficient and impactful journeys?

Bnode is looking for a Project Manager Customer Journey to join its Design & Utilization team, where you will play a key role in improving the customer experience across our entire delivery ecosystem from checkout at the retailer to post-delivery interactions.

This is a strategic, high-impact role at the heart of customer experience transformation, involving large end-to-end projects, a strong data-driven dimension, and the opportunity to directly influence journeys used by millions of customers.

As Project Manager Customer Journey, you are responsible for managing and delivering complex transformation projects focused on improving the end-to-end customer experience.

You act as the primary point of contact for project execution, delivery, and achievement of objectives, ensuring alignment between business needs, customer expectations, and operational realities.

Key responsibilities :

End-to-end customer journey ownership

Analyse the full customer journey from checkout to the post-delivery experience
Identify friction points at each stage (checkout, communication, delivery, post-delivery)
Map customer behaviours and segment usage patterns

Customer experience optimisation

Design and lead concrete improvements to the customer journey
Optimise customer communications
Improve customer support and guidance in case of delivery issues
Contribute to reducing failed deliveries and improving overall customer satisfaction

Collaboration with retailers

Work closely with retailers and e-commerce partners
Analyse checkout journeys and propose improvements
Increase conversion rates while enhancing the customer experience

Data analysis & performance

Analyse customer behaviour and identify recurring patterns
Translate insights into actionable and measurable improvements
Define and monitor performance KPIs

Project & stakeholder management

Define project scope, objectives, and detailed business and IT requirements, including clear and structured IT feature specifications
Translate business needs into actionable functional requirements in collaboration with technical teams (IT, architecture, data, etc.)
Build and maintain project planning (timeline, milestones, deliverables)
Manage risks, dependencies, and priorities across all workstreams
Drive cross-functional collaboration between business, IT, and external partners to ensure alignment and effective execution
Coordinate internal and external stakeholders throughout the project lifecycle
Ensure delivery of project outcomes and proper project closure, including validation of requirements and acceptance criteria
Create buy-in, alignment, and shared understanding among all stakeholders

Who are you?

Master’s degree or equivalent experience
Minimum 5 years of experience in project management or customer experience improvement
Strong knowledge of implementing organizational and IT-driven changes in complex, interdependent environments, ensuring alignment between business needs, technology, and stakeholder adoption.
Comfortable working with data, KPIs and reporting tools.
Good understanding of customer journeys and experience design principles
Fluent in English and French or Dutch

Strong customer-centric mindset with the ability to put yourself in the end-user’s shoes
Analytical mindset and strong problem-solving capabilities
Ability to structure and drive projects effectively in cross-functional environments, ensuring alignment and coordination across diverse teams and stakeholders
Structured and execution-oriented approach
Excellent stakeholder management and communication skills
Ability to thrive in a dynamic and transforming environment
Proactive, hands-on and solution-oriented mindset

What do we offer?

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

Meal vouchers of €8 per working day
Hospitalization-, group- and disability insurances
A phone subscription, including 25GB data
A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours
Possibility to enter the Federal Mobility plan
Work/life balance, thanks to flexible working hours and the possibility to work from home
20 days of statutory leave and 7 additional extralegal days off
An end-of-year and performance-based bonus and double holiday pay
Many benefits from more than 100 bpost-partners

#bpost #bnode#LI-BP2

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projectleider emplois - bruxelles ixelles, bru

Design & Utilization - Project Manager Customer Journey

CX Project Manager

ERP Project Manager (Freelance) - 12 Months

Project Manager | Safety & Prevention

Belgium: IT Infrastructure Project Manager - Freelance or Permanent (REF 18)

Insurance Specialist (Fluent in French) - Freelance AI Trainer Project

Project Manager (Learning, AI & Digital Transformation)

Expert Project Manager - Operational Transformation

Project Manager Data Centers

Project Manager

Project Manager (Real Estate)

Project Quality and Safety Manager

Projectleider mobiliteit & ruimte

Business Project Manager Financial Services

Service/Project Delivery Manager (Dutch Speaker)

(Medior) Project Manager

Project Manager (Brussels, near-site or far-site) – European Commission

Project Manager Business

(Medior) Project Manager

Solutions - Project Manager PO BOP

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : projectleider (bruxelles ixelles, bru)

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