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Third line support engineer

Prodata Systems
Bruxelles

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Détails de l'emploi

Temps plein

Avantages

Éco-chèques
Voiture de société
Chèques repas

Qualifications

Français
iOS
Windows
Scripting
MacOS
IT
Cyber-sécurité
PowerShell
Néerlandais
Intune
VPN

Description complète du poste

Prodata Systems is a Belgian IT integrator that has been managing for many years business critical networks and cybersecurity environments in the public and private sector. By partnering with state-of the-art-vendors we ensure the continuity of organizations. We are growing and we are looking to hire a Third Line Support Engineer.

WHAT WILL YOU DO:

You are part of a team of 10 support engineers (mainly L1 and L2) to give support to employees of an important public institution with a large scale of systems in the centre of Brussels.

You assist the VIP Support team when necessary.
You solve complex incidents in collaboration with specialized teams.
You are able to quickly acquire the knowledge to solve first and second line incidents within the ITIL method in order to evolve rapidly to third line support.
You can do bulk changes in the AD via PowerShell, and you will make some automatizations.

WHAT WE EXPECT:

You have a broad general IT knowledge, like VPN, MFA, AD, VM, Windows 10, O365, Intune, Exchange, Network… Knowledge of scripting and Apple IOS and MacOS operating systems and devices is a plus. Experience with Apple IOS and MacOS operating systems and devices is a plus
You speak Dutch and French, and you understand technical English.
You work in shifts between 8 am and 6 pm.
You are part of the guard duty 1 week on 6.

WHAT WE OFFER:

We offer you a challenging job in a complex environment where you can develop your knowledge and skills via your day-to-day work and training.
We will pay you a market conform salary in function of your knowledge and experience, included meal vouchers, insurances, a company car and eco vouchers.
We offer you a full-time contract (39 hours/week) with 6 days free for work time reduction.
It will be possible to work 1 day from home after your induction period.

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