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management officer jobs near west vlaanderen

Customer Service Officer

ardo -
Ardooie

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Détails de l'emploi

Qualifications

Français
Service client
SAP
Systèmes PGI
Anglais
Master
SAP ERP
Allemand
Néerlandais

Description complète du poste

BE - Ardooie

Permanent contract

Ardo is an internationally growing family-owned company with expertise in frozen vegetables, herbs, and fruit. With more than 3,200 colleagues across 16 production, packaging, and distribution sites in 7 countries, we deliver high-quality plant-based products to customers in over 100 countries every day.

Our greatest strength? Our people. Every day, our colleagues bring passion, craftsmanship, and an entrepreneurial mindset to help bring the very best of nature to millions of consumers. Whether you work in production, logistics, engineering, sales, marketing, or a support function, everyone contributes to the same goal. We share a passion for our customers and for quality, driven by results, and each of us plays a part in making a difference.

By managing the entire value chain, from seed selection and cultivation to processing, packaging, distribution, quality, innovation, and flexibility are at the heart of everything we do. This enables us to respond quickly to emerging trends and the evolving needs of our customers.

Sustainability is not an ambition for tomorrow, it is a responsibility we embrace today. We continuously invest in sustainable farming practices, energy-efficient processes, and strong, long-term partnerships with growers, suppliers, and customers. Together, we are building a healthier future for our planet and for generations to come.

Working at Ardo means being part of an international family where collaboration, respect, commitment, and entrepreneurship go hand in hand. It is a place where your talent is valued, where you can grow and develop, and where you help preserve the best of nature every single day.

Here’s what you’ll do:

As Customer Service Officer, located in Ardooie (Belgium), you play a crucial role in ensuring the smooth "order to cash" process for our diverse global customer base across both retail and foodservice markets. With a passion for customer service and process optimization, you can collaborate with cross-functional teams, and take ownership of key business improvements.

You take full ownership of customer creation, item creation, order intake, stock checks, alternative proposals, timely deliveries, and complaint management.
You enhance business processes by working on projects that focus on efficiency, standardization, synergies, and data-driven optimization within your area of expertise.
You contribute to analyzing key master data to improve business outcomes, streamline processes, and identify new efficiencies.
You invest in document automation and act as an SAP (key) user, ensuring smooth process operations and effective solutions.
You share team responsibility with your customer service and sales support colleagues to deliver exceptional service to your customer portfolio.

This is where you recognize yourself:

You have a master’s degree or relevant experience in customer service or a similar field.
You are professionally fluent in English and Dutch. Knowledge of French or German is a plus.
An experience with SAP or similar ERP systems is highly desirable.
You are a strong problem-solver, with the ability to work accurately in a fast-paced, changing environment.
You have a continuous improvement mindset, always seeking ways to optimize processes and enhance customer satisfaction.
Above all, you have exceptional organizational skills and communicate proactively to ensure timely and accurate updates for both internal teams and customers.

What’s in it for you?

We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.

Would you like to hear more about Ardo? Check our career page here: www.ardojobs.com.

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