20 meilleures offres (solutions manager, vlaams gewest) (à pourvoir)

Team Manager Customer Experience
Telenet —Malines
- Temps plein
- Télétravail
- Bureau
- Master
- Leadership
Customer Success Manager – Digital Solutions (Europe)
JLG —Genk
- Anglais
Senior Manager Customer service
Clarebout Potatoes —Neuve-Église
- Expérience en gestion d'équipe
- Anglais
- Bachelier
Senior Sales Exec / Snr Account Manager – Conformance & Interoperability Testing Solutions - Hasselt (Belgium) - 4 days a week in the office
Resillion —Hasselt
- Temps plein
- Vente
- Anglais
- Bureau
Postuler rapidement
Client Solutions Project Manager
POWERLING —Gand
- Temps plein
- Compétences en communication
Postuler rapidement
Global Key Account Manager - Retail Solution
SGS —Anvers
- Temps plein
- Télétravail
- Vente
- Anglais
- Master
Postuler rapidement
(Senior) Manager Organization Transformation - Future Organization
Deloitte —Zaventem
- Temps partiel
- Anglais
- Développement commercial
- Esprit d'analyse
General Manager - Barging Solutions
Manuport Logistics —Anvers
- Expérience en gestion d'équipe
- Négociation
Professional Services Project Manager
WoodWing —Tamise
- De 3 900 € à 4 700 € par mois
- Temps plein
- Travail hybride
- AWS
- Bachelier
- IT
Postuler rapidement
Business Development Manager Automotive Central & Eastern Europe
Q8 —Kiel
- Temps plein
- Vente
- Marketing
- Anglais
Business Development Manager (Antwerp)
Fresha —Anvers
- De 45 000 € à 60 000 € par an
- Travail hybride
- Bilingue
- Expérience en gestion d'équipe
- Vente
Postuler rapidement
Services Manager Benelux
Clinisys —Gand
- De 86 048 € à 129 073 € par an
- Télétravail
- Expérience en gestion d'équipe
- Master
- Esprit d'analyse
Lead Strategic Partnership & DSD Manager
Delhaize —Asse
- Temps plein
- Expérience en gestion d'équipe
- Master
- Sens de l'organisation
- Remboursement des frais de téléphone
il y a 1 jour
ERP Project Manager (Freelance) - 12 Months
Tomra —Louvain
- À partir de 750 € par jour
- Microsoft Powerpoint
- Logiciels de GRC/CRM
- Systèmes PGI
Postuler rapidement
Internal Account Manager FR/NL
Copaco Nederland BV —Anvers
- Temps plein
- Travail hybride
- Vente
- Bachelier
- Travail à domicile
Postuler rapidement
Project Sales Manager Europe, based in Belgium
Atkore —Audenarde
- Anglais
- Bachelier
- Compétences en communication
Postuler rapidement
International Account Manager - Strategic Accounts
Deliverect —Gand
- Temps plein
- Travail hybride
- Vente
- Anglais
- Master
Postuler rapidement
Business Development Manager Security & Defence
VITO —Mol
- Temps plein
- Travail hybride
- Anglais
- Master
- Développement commercial
Postuler rapidement
Account Manager Process Solutions (all genders)
Merck KGaA —Brabant Flamand
- Master
- Gestion de projet
- Bachelier
Sales Manager Retail Brands PBFS (Plant Based Food Solutions)
Vandemoortele —Gand
- Expérience en gestion d'équipe
- Marketing
- Microsoft Office

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Team Manager Customer Experience

Telenet -
Malines

Soumettre votre candidature

Détails de l'emploi

Temps plein

Avantages

Éco-chèques
Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Master
B2B
Leadership
Néerlandais

Description complète du poste

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

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Affinez votre recherche

solutions manager emplois - vlaams gewest

Team Manager Customer Experience

Customer Success Manager – Digital Solutions (Europe)

Senior Manager Customer service

Senior Sales Exec / Snr Account Manager – Conformance & Interoperability Testing Solutions - Hasselt (Belgium) - 4 days a week in the office

Client Solutions Project Manager

Global Key Account Manager - Retail Solution

(Senior) Manager Organization Transformation - Future Organization

General Manager - Barging Solutions

Professional Services Project Manager

Business Development Manager Automotive Central & Eastern Europe

Business Development Manager (Antwerp)

Services Manager Benelux

Lead Strategic Partnership & DSD Manager

ERP Project Manager (Freelance) - 12 Months

Internal Account Manager FR/NL

Project Sales Manager Europe, based in Belgium

International Account Manager - Strategic Accounts

Business Development Manager Security & Defence

Account Manager Process Solutions (all genders)

Sales Manager Retail Brands PBFS (Plant Based Food Solutions)

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : solutions manager (vlaams gewest)

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