Role Overview
The Community Liaison Officer (CLO) acts as the key link between the Project and local communities, ensuring clear communication, effective stakeholder engagement, and inclusive participation. The role supports community relations activities, manages feedback channels, and contributes to the successful delivery of environmental and social commitments.
Key Responsibilities
Stakeholder Engagement & Communication
Serve as the main point of contact for communities and external stakeholders
Communicate project activities, progress, and potential environmental and social impacts
Support implementation of the Stakeholder Engagement Plan (SEP)
Gather and document stakeholder feedback and ensure it is considered in project processes
Build and maintain positive, constructive relationships with communities
Community Engagement Activities
Organize and facilitate community and stakeholder meetings (including agendas, invitations, and minutes)
Support community committees and engagement initiatives
Promote awareness of project activities and available feedback channels
Collaborate with the Community Engagement Lead on engagement strategies and priorities
Feedback & Issue Management
Receive and document community feedback, questions, and complaints
Support the tracking and follow-up of issues in line with established processes
Contribute to fair and timely resolution by coordinating with internal stakeholders
Ensure inclusive access to feedback mechanisms, particularly for vulnerable groups
Monitoring & Reporting
Maintain accurate records of stakeholder interactions and engagement activities
Prepare regular reports on community feedback, engagement activities, and key trends
Profile & Qualifications
Fluency in Dutch and English (essential)
Experience in community engagement, stakeholder relations, or similar roles
Strong communication and interpersonal skills
Ability to manage sensitive topics with professionalism and discretion
Organized, detail-oriented, and comfortable working with diverse stakeholder groups
Key Competencies
Relationship building and stakeholder management
Cultural awareness and inclusivity
Problem-solving and communication skills
Integrity and confidentiality
What we offer
A strategic role in a fast‑growing market.
A supportive, ambitious team that values rigor, collaboration, and the occasional well‑placed joke.
Flexible working conditions and real career development opportunities.
A workplace committed to diversity, equity, inclusion, and accessibility for colleagues with disabilities.
We welcome candidates from all backgrounds. If you’re unsure you meet 100% of the criteria but believe you’d be great in this role, we encourage you to apply.
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ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive, it’s an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients.
We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we’re here to support you. Our commitment doesn’t stop at hiring. Once you join us, we’ll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our 2025 Sustainability Report..
