20 meilleures offres (customer service manager, vilvoorde, vlg) (à pourvoir)

Team Manager Customer Experience
Telenet —Malines
- Temps plein
- Télétravail
- Bureau
- Master
- Leadership
Team Leader Operations Nickel Belgium W/M
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- Temps plein
- Expérience en gestion d'équipe
- En présentiel
- Travail à domicile
- Assurance vie
Postuler rapidement
il y a 10 jours
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Delhaize —Asse
- Temps plein
- Salesforce
- Anglais
- Gestion de projet
- Remboursement des frais de téléphone
Customer delivery Manager - Security (h/f/x)
Siemens —Beersel
- Temps plein
- Travail hybride
- Anglais
- Leadership
- Compétences en communication
- Travail à domicile
il y a 8 jours
Head of Customer Service Operations (BE/LU)
Just Eat Takeaway.com —Bruxelles
- Disponible le week-end
- Service client
- Compétences en communication
Regional Customer Excellence Manager
Stanley/Stella —Auderghem
- Temps plein
- Expérience en gestion d'équipe
- Vente
- Service client
Service Manager
Securitas Technology Belgium —Machelen
- Temps plein
- IT
- Compétences en communication
Postuler rapidement
Service Delivery Coordinator
Unit-T BV —Malines
- Temps plein
- Esprit d'analyse
- Bachelier
- Sens de l'organisation
- Assurance groupe
Postuler rapidement
Zone Manager Aftersales Belux (Passenger Cars)
BYD Europe —Bruxelles
- Travail hybride
- Microsoft Office
- Master
- Bachelier
Deputy Aftersales Manager - Belgium
BYD Europe —Bruxelles
- Temps plein
- Bachelier
- Compétences en communication
Support Manager - Customer Service (Native French)
Customs4trade —Malines
- Temps plein
- Travail hybride
- Systèmes PGI
- SQL
Postuler rapidement
OC Hub Service Manager - Direct Channels & Customer Engagement Services (EU)
UCB —Anderlecht
il y a 3 jours
Senior Workforce Manager
Redion —Bruxelles
- Temps plein
- Leadership
il y a 14 jours
Customer Service Account Manager (B2B; EDI; XML; FR/NL/EN)
Speos —Bruxelles Anderlecht
- Service client
- Anglais
- APIs
CRM Instore Manager (h/f) Bruxelles
Prada —Bruxelles
- Microsoft Excel
- Compétences en communication
Stelle Quality & Customer Experience Manager
Shurgard Germany GmbH —Groot-Bijgaarden
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Team Manager Service Managers B2B
Telenet —Malines
- Temps plein
- Travail hybride
- Expérience en gestion d'équipe
- Bureau
- Esprit d'analyse
- Remboursement des frais de téléphone
- Assurance groupe
il y a 1 jour
After Sales Operations Manager - Belux
Geely Europe —Bruxelles
- Vente
- Négociation
Service Manager
Kalytech Consulting —Bruxelles
- Service client
- Gestion de projet
- Compétences en communication
Head of Health Operations
AXA —Bruxelles
- 250 € par mois
- Bilingue
- Expérience en gestion d'équipe
- Master
il y a 3 jours

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Team Manager Customer Experience

Telenet -
Malines

Soumettre votre candidature

Détails de l'emploi

Temps plein

Avantages

Éco-chèques
Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Master
B2B
Leadership
Néerlandais

Description complète du poste

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

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customer service manager emplois - vilvoorde, vlg

Team Manager Customer Experience

Team Leader Operations Nickel Belgium W/M

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Customer delivery Manager - Security (h/f/x)

Head of Customer Service Operations (BE/LU)

Regional Customer Excellence Manager

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Zone Manager Aftersales Belux (Passenger Cars)

Deputy Aftersales Manager - Belgium

Support Manager - Customer Service (Native French)

OC Hub Service Manager - Direct Channels & Customer Engagement Services (EU)

Senior Workforce Manager

Customer Service Account Manager (B2B; EDI; XML; FR/NL/EN)

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Stelle Quality & Customer Experience Manager

Team Manager Service Managers B2B

After Sales Operations Manager - Belux

Service Manager

Head of Health Operations

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer service manager (vilvoorde, vlg)

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