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Service Fulfilment Operations Team Leader

IKEA -
Arlon

Soumettre votre candidature

Détails de l'emploi

CDI | Temps plein
Il y a 12 jours

Qualifications

Microsoft Office
Logistique
Négociation

Description complète du poste

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Arlon
Employment type

Full Time Permanent
Department

Logistics & Supply Chain
Deadline

2026-09-30

Candidate profile (title) Who you are

Candidate profile (text) - Default language In a time where the buying behavior of IKEA customers constantly changes and the demand for services in general is increasing, you as a service fulfillment operations Team Leader are responsible to bring the last leg of IKEA’s supply chain to the next level. The last leg of IKEA’s supply chain is often the most critical, given it’s one of the last steps before IKEA’s products reaches our many customer.

As a team we have the willingness to improve the business by making our customer happy about their services execution and to make IKEA Belgium more profitable by avoiding unnecessary costs. We are all strong believers that we can achieve a lot together and have fun as well, so do not hesitate to apply and we will change your job life.

You are eager and self-driven to constantly develop and demonstrates a willingness to develop skills and effective ways of working to benefit IKEA and personal growth. By being customer oriented you see the customer first and consider the impact on the customer when taking decisions. You naturally share the IKEA vision, values and culture and have a strong interest in home furnishing. You enjoy applying tactical and operational approach for analyzing business opportunities from customer perspective and inspired by challenging situations. You have an eagerness and desire to understand the IKEA business, the customer and co-worker needs and influence improvement of the business with a focus on customer satisfaction.

For this role you should have a university degree in preferred Logistics, Economics, business administration or relevant work experience.

You bring with you 2-4 years working experience where you were used to work with different stakeholders and external partners.
You have proven analytical and numerical skills and use your know-how to develop the service fulfillment with high quality understanding the financial impact and customer experience.
You have high proficiency in Microsoft Office and IKEA applications.
You have knowledge and experience of meeting, influencing and interacting with various business partners.

Key responsibilities (title) Your responsibilities

Key responsibilities (text) As a person you have a strong collaborative mind-set in building relationships across the organization and use your excellent communication and negotiation skills. You have the ability to identify need and drive change within the organization acting in multi-cultural, interdependent and matrix environments in a fast-changing environment. You have capability to translate business and customer needs into development initiatives and actions with an end-to-end approach.
As a leader you will be accountable for leading a team of specialists (Service Fulfilment Operations developers or Service Fulfilment Operations Specialists) to secure a high-performing organization in the market service fulfilment network including:

Daily operations for services connected to internal and external service partners
Operational excellence
Efficiency and continuous improvement
Short and mid-term capacities
Cost development and contribution to the cost goal
Lead-time development
Sustainability

In this role you will report to the Service Fulfillment Operations Manager. This role is located in Service Office, Zaventem. The role includes travelling to the stores and Fulfillment Unit/s

Team vision ( title) Our team within IKEA

Team vision (text) If you grow, IKEA grows! Discover together with us the opportunities for your career in an inspiring work environment within an international context. A place where entrepreneurs get the chance to do what they do best. There are a lot of possibilities to grow together!

Next to that, we offer you a competitive salary with extra-legal benefits like an extended insurance package, staff discount, our IKEA staff restaurant with delicious healthy food, eco-vouchers, an IKEA bonus based on the commercial results of our stores, a rewards for your loyalty to IKEA (TACK pension saving program) and much more!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

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