20 meilleures offres (service delivery manager, sint joost ten node, bru) (à pourvoir)

Team Manager Customer Experience
Telenet —Malines
- Temps plein
- Télétravail
- Bureau
- Master
- Leadership
Team Leader Operations Nickel Belgium W/M
FINANCIERE DES PAIEMENTS ELECTRONIQUES —Bruxelles
- Temps plein
- Expérience en gestion d'équipe
- En présentiel
- Travail à domicile
- Assurance vie
Postuler rapidement
il y a 11 jours
Service Delivery Manager
Sopra Steria —Bruxelles
- Temps plein
- Informatique
- Expérience en gestion d'équipe
- Informatique
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3983 Service Delivery Manager
Contact One Communications, Inc. —Braine-l'Alleud
- PMP
- Bachelier
- IT
Postuler rapidement
il y a 5 jours
ACCOUNT MANAGER - OMNICHANNEL - HOME & SERVICES
bpost —Bruxelles
- Logiciels de GRC/CRM
- Vente
- Anglais
- Travail à domicile
Service Delivery Manager
Vector Synergy —Braine-l'Alleud
- Bachelier
Postuler rapidement
il y a 10 jours
Customer delivery Manager - Security (h/f/x)
Siemens —Beersel
- Temps plein
- Travail hybride
- Anglais
- Leadership
- Compétences en communication
- Travail à domicile
il y a 9 jours
Service Delivery Manager
Avanade —Bruxelles
- Anglais
- Leadership
il y a 12 jours
General Manager - Fitness
Westfield Health —Bruxelles
- Jusqu’à 7 000 € par mois
- Anglais
- En présentiel
- Compétences en communication
Postuler rapidement
Head of Customer Service Operations (BE/LU)
Just Eat Takeaway.com —Bruxelles
- Disponible le week-end
- Service client
- Compétences en communication
Back Office Representative (F/M/X)
Solvay —Bruxelles
- De 3 600 € à 4 600 € par mois
- Temps partiel
- Travail hybride
- Microsoft Office
- Esprit d'analyse
- Bachelier
- Formation linguistique offerte
- Assurance vie
il y a 3 jours
Service delivery manager
De Lijn —Malines
- De 5 993 € à 7 535 € par mois
- Esprit d'analyse
- Gestion de projet
- Agile
- Assurance groupe
il y a 5 jours
Warehouse Operations Manager
Hologic —Zaventem
- De 85 000 € à 100 000 € par an
- Oracle
- Systèmes PGI
- Entrepôt
il y a 10 jours
(Senior) Manager Organization Transformation - Future Organization
Deloitte —Zaventem
- Temps partiel
- Anglais
- Développement commercial
- Esprit d'analyse
Service Delivery Manager
Thales —Zaventem
- Temps plein
- IT
- Compétences en communication
Job | Service Delivery Manager Infrastructure, Operations & Service Management | Brussels
ERGO Insurance —Bruxelles
- Temps plein
- Télétravail
- Expérience en gestion d'équipe
- IT
Postuler rapidement
SAP Service Delivery Manager
Sopra Steria —Machelen
- Temps plein
- Expérience en gestion d'équipe
- Leadership
- Compétences en communication
Postuler rapidement
Service Delivery Manager Performance Testing
Telenet —Malines
- Temps plein
- Travail hybride
- Anglais
- Bureau
- Master
Order Manager/ Sales Support (m/f/d)
Flender —Zellik
- Temps plein
- Logiciels de GRC/CRM
- Service client
- Salesforce
Senior Project Manager (near-site, Brussels) - MAIA
The White Team —Bruxelles
- 570 € par jour
- Travail hybride
- Gestion de projet
- Agile

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Team Manager Customer Experience

Telenet -
Malines

Soumettre votre candidature

Détails de l'emploi

Temps plein

Avantages

Éco-chèques
Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Master
B2B
Leadership
Néerlandais

Description complète du poste

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

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Affinez votre recherche

service delivery manager emplois - sint joost ten node, bru

Team Manager Customer Experience

Team Leader Operations Nickel Belgium W/M

Service Delivery Manager

3983 Service Delivery Manager

ACCOUNT MANAGER - OMNICHANNEL - HOME & SERVICES

Service Delivery Manager

Customer delivery Manager - Security (h/f/x)

Service Delivery Manager

General Manager - Fitness

Head of Customer Service Operations (BE/LU)

Back Office Representative (F/M/X)

Service delivery manager

Warehouse Operations Manager

(Senior) Manager Organization Transformation - Future Organization

Service Delivery Manager

Job | Service Delivery Manager Infrastructure, Operations & Service Management | Brussels

SAP Service Delivery Manager

Service Delivery Manager Performance Testing

Order Manager/ Sales Support (m/f/d)

Senior Project Manager (near-site, Brussels) - MAIA

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : service delivery manager (sint joost ten node, bru)

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