20 meilleures offres (communication specialist, seneffe) (à pourvoir)

(Fluent English) T3 Support Engineer (EU, Remote)
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- Lun-Ven
- Télétravail
- Recherche
- Bases de données
- SQL
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- Télétravail
- Logiciels de GRC/CRM
- APIs
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- Microsoft Powerpoint
- Microsoft Word
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- Java
- Master
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EASI SA —Nivelles
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- Microsoft Excel
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GXO Logistics —Ghlin
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Medi-Market —Nivelles
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- Bilingue
- Anglais
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I-care Group —Mons
- Temps plein
- Télétravail
- Anglais
- En présentiel
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Vertuoza —Nivelles
- Temps plein
- Travail hybride
- Master
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Senior R&D Specialist - Nuclear Magnetic Resonance Spectroscopy
Dow —Seneffe
- Temps plein
- Espagnol
- Doctorat
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- Prime de déménagement
il y a 1 jour
Financial Advisor Wallonie
Deloitte —Charleroi
- Temps partiel
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Customer Care Specialist in Athens - French speaking
Next Job Abroad —Mons
- Temps plein
- Travail hybride
- Hôtel
- Certificat de l'enseignement secondaire supérieur
- Compétences en informatique
- Formation linguistique offerte
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Project Planning Manager
ALSTOM —Charleroi
- Temps plein
- Gestion de projet
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il y a 11 jours
LAO Feluy Stock Coordinator & Logistics specialist Rail
INEOS —Seneffe
- Temps plein
- Microsoft Excel
- Bachelier
- En présentiel
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Regional Account Manager Wallonië
Eriks —Gosselies
- Anglais
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Junior Account Manager - Adfinity
EASI SA —Nivelles
- Bilingue
- Vente
- Finance
Business Process Excellence Specialist Courcelles
CEVALogistics —Courcelles
- Temps plein
- Master
- Gestion de projet
- Bachelier

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : communication specialist (seneffe)

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(Fluent English) T3 Support Engineer (EU, Remote)

SupportYourApp -
Charleroi

Postuler rapidement

Détails de l'emploi

Il y a 1 jour

Qualifications

Recherche
Assistance technique
Bases de données
SQL
PHP
AWS
JavaScript
APIs
GraphQL
TypeScript
Compétences en communication
React Native
Debugging

Description complète du poste

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a T3 Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations;
Reproduce bugs across web admin consoles, mobile apps, and backend APIsl
Analyze logs, error traces, and metrics to identify root causes;
Query production databases (read-only) to validate data-related issues;
Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches;
Escalate complex issues to Engineering with clear documentation and findings;
Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes;
Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations;
Maintain deep understanding of client solutions and meet KPI.

What you need to succeed in this role:

Excellent English skills (at least C1 for both spoken and written);
Experience in Technical Support, SRE, or Engineering, with strong troubleshooting and code-reading skills;
Strong SQL skills and experience with production-scale relational databases;
Working knowledge of PHP and/or JavaScript/TypeScript;
Familiarity with AWS or another cloud provider, including logs, services, and secrets;
Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools;
Strong written communication skills and ability to document technical findings clearly;
Strong analytical thinking and research skills;
Ability to identify when an escalation to the Engineering team is required;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).

Will be a great plus:

Experience supporting a mobile app (React Native or similar);
Exposure to GraphQL and REST API debugging;
Experience with analytical/columnar databases (ClickHouse, BigQuery, etc.);
Prior experience in a company with a monolith-plus-services architecture, where issues often cross system boundaries;

Benefits:

Fixed schedule: Monday–Friday, 10:30 PM - 7AM GMT+10;
Opportunity to cooperate fully remotely from EU;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 3F1

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communication specialist emplois - seneffe

(Fluent English) T3 Support Engineer (EU, Remote)

Sales Communication Specialist

(fluent French & English) Technical Support Consultant (remotely)

Conseiller.ère en prévention

Junior Software/Web Developer

Open-Source Intelligence Standardization Specialist

Junior Accounting Consultant

Quality, Environmental, Safety and Health Specialist - BE/FR

Recruitment Specialist Retail

Credit Collector

Customer Success Manager

Junior Sales Talent

Senior R&D Specialist - Nuclear Magnetic Resonance Spectroscopy

Financial Advisor Wallonie

Customer Care Specialist in Athens - French speaking

Project Planning Manager

LAO Feluy Stock Coordinator & Logistics specialist Rail

Regional Account Manager Wallonië

Junior Account Manager - Adfinity

Business Process Excellence Specialist Courcelles

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : communication specialist (seneffe)

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