7 meilleures offres (customer service representative, nivelles, wal) (à pourvoir)

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer service representative (nivelles, wal)

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Customer Support Consultant

PlanningForce
Nivelles

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Détails de l'emploi

Avantages

Chèques repas

Qualifications

Français
Informatique
Informatique
Management
Anglais
Bachelier
Agile

Description complète du poste

As a Customer Support Consultant, you provide functional support to our customers and assist sales managers in preparing and performing demonstrations.

Role of Customer Support Consultant @ PlanningForce

You provide support to customers, while ensuring a good relationship with them
You detect and analyze customer problems
You test PlanningForce solutions
You manage demo environments
You generate and update functional and technical documentation
You perform functional analyses

Details of the role

Customer Support
- Provide second line customer support
- Report unresolved issues to Team Leader
- Liaise with client and company resources to organize installation, upgrades, training, etc.
Testing
- Design test procedures
- Carry out the tests
- Write test reports
Bugs and anomalies analysis
- Identify the conditions of appearance of bugs and anomalies
- Suggest the source of the appearance of bugs and anomalies
- Produce analysis reports
Training
- Provide training to customer either online or in customer’s office
User manual updates
- Liaise with the Team Leader Development for updating purposes
- Identify needs for updating and improving user manuals
- Write text and integrate screenshots
Business cases
- Write or adapt business cases
- Suggest new business cases or adaptations/improvements to existing business cases
Demonstrations
- Prepare and maintain the various demonstrations environments
- Prepare demonstrations of PlanningForce for sales or seminar purposes
- Present PlanningForce at webinars and seminars

Your background and competencies

You have a degree in business management or in computer science (bachelor’s or university degree).
You have at least 3 years of experience as business analyst or in a similar position
You have some notions of programming
You are interested as much in new technologies as in mastering business aspects
You are familiar with agile development environments
You are fluent in English and French. Dutch is a plus

Your soft skills

You have excellent skills in the following areas:

You are organized, structured and rigorous, you have an excellent analytical mind
You are used to a fast-paced environment, where it is critical to manage several activities simultaneously
You like to solve problems
You are results-oriented
You learn quickly
You like to work in a team
You have excellent oral and written skills
You like to teach

What we offer

A stimulating work environment
- Teamwork rich in multiple learning and exchanges with experienced colleagues
- A framework that emphasizes creativity and personal development
An attractive salary package composed of
- Competitive base salary
- Fringe benefits (meal vouchers, hospital insurance, etc.)

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Customer Support Consultant

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More jobs to discover

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer service representative (nivelles, wal)

Role of Customer Support Consultant @ PlanningForce

Details of the role

Your background and competencies

Your soft skills

What we offer

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