Overview:
**This position will be physically located in Marshall Islands in support of LOGCAP**
The Systems Support Specialist (SSS) applies understanding and knowledge of information systems products and services to provide technical, software, hardware, and network problem resolution to all computer users. Performing question/problem diagnosis and guiding users through step-by-step solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. Escalates complex technical issues using the Remedy ticket submission system.
Responsible for recognizing, researching, isolating, and resolving Tier-2 information systems problems and coordinates referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow-up. Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, (CPU, monitor, keyboard, mouse) laptops, printers, DSN/VOIP phones, and other small peripheral items (KVM switches, CAC readers, etc.)
All aspects of system support to include but not limited to Microsoft Windows Server Active Directory and domain, WINS, DNS, print queues, maintenance of database systems and software, installation of patches and updates as mandated. Maintain and administer enterprise applications, support, analysis, design, testing, and implementation of systems and networks.
Responsibilities:
** This position description is subject to change at any time as needed to meet the requirements of the program or company.**
-
Install, operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.
-
Solid understanding of various Windows operating system versions. Experience with Linux is a plus.
-
Installing new Windows operating systems on client computers as needed, including installing device drivers and other software required for the computers to operate properly.
-
Proficient in using Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).
-
Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
-
Provide support during the analysis, design, testing, and implementation of systems and networks.
-
Proficient with PowerShell and using/writing scripts to automate routine day-to-day tasks.
-
Applies foundational knowledge of IA concepts, practices, and procedures within the computing environment.
-
Ability to work in Active Directory (i.e., manage domains and forests, add new users to existing domains or forests, manage organizational units (OUs), and other objects in the directory service database, etc.).
-
Respond to tickets in accordance with SLA guidelines
-
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
-
Uses work order system to initiate, update, and track all user generated work orders.
-
Perform required tasks to assist the team with completing work orders.
-
Provide onsite and remote support to end users, with occasional travel to support offsite locations.
-
Excellent critical thinking and problem-solving skills.
-
Patient and professional demeanor, with a can-do attitude.
-
Performs other duties as assigned.
Qualifications:
- Minimum Qualifications: Education/Certifications: High School diploma required
-
Bachelor’s degree preferred, or equivalent experience preferably in Computer Science or MIS, IS, Engineering, Business, or related field.
-
One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Business Information Systems discipline for three years' general experience.
-
CompTIA Security+ and MCSA, MCSE, MCITP, MCP or Server+ is required IAW DoD 8570.1-M.
-
Project Management methodologies
-
Visualization of quantitative (numerical) or qualitative information
-
Excellent interpersonal, organization, writing, communicating, and briefing skills.
-
Excellent analytical and problem-solving skills.
-
Experience:
-
At least three (3) years of practical experience working in an operational environment with a minimum of one year focused on information systems, auditing, evaluation assessments and reporting.
-
Clearance:
-
Active secret clearance required.
-
Supervisory Responsibilities:
-
May be required to supervise a team of employees.
-
Skills:
-
Install, operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.
-
Solid understanding of various Windows operating system versions. Experience with Linux is a plus.
-
Installing new Windows operating systems on client computers as needed, including installing device drivers and other software required for the computers to operate properly.
-
Proficient in using Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).
-
Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
-
Provide support during the analysis, design, testing, and implementation of systems and networks.
-
Proficient with PowerShell and using/writing scripts to automate routine day-to-day tasks.
-
Applies foundational knowledge of IA concepts, practices, and procedures within the computing environment.
-
Ability to work in Active Directory (i.e., manage domains and forests, add new users to existing domains or forests, manage organizational units (OUs), and other objects in the directory service database, etc.).
-
Respond to tickets in accordance with SLA guidelines
-
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
-
Uses work order system to initiate, update, and track all user generated work orders.
-
Perform required tasks to assist the team with completing work orders.
-
Provide onsite and remote support to end users, with occasional travel to support offsite locations.
-
Excellent critical thinking and problem-solving skills.
-
Patient and professional demeanor, with a can-do attitude.
-
Performs other duties as assigned.
-
Ability to communicate orally and in written English and must possess an advanced level of computer skills in the use of Word, Excel, Power Point, and Outlook.
-
Working Conditions:
-
Must be capable of working in a various weather conditions (i.e., humidity, hot, rainy).
-
Includes some industrial production environment conditions as well.
-
Physical Requirements:
-
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
-
Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
-
Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
-
Must comply with all Fire and Safety Regulations and post policies.
