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Enterprise Service Desk Technician (Network Cabling and Switching Focus)

General Dynamics Information Technology -
Chièvres

Soumettre votre candidature

Détails de l'emploi

De 76 500 € à 103 500 € par an

Avantages

Aide au transport quotidien

Qualifications

Administration de réseaux
CCNA
Support réseau
Intelligence artificielle
Sécurité des réseaux

Description complète du poste

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Advance how our customers operate while you advance your career. Join GDIT as a Network Administrator and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

The Enterprise Service Desk Technician with a focus on Network Cabling and Switching will be responsible for providing technical support for network infrastructure issues related to cabling, switches, and other related networking hardware on top of regular service desk tickets. This position will involve supporting the enterprise service desk by managing service desk tickets, troubleshooting network/cabling issues, and providing first-line support for network switches and connectivity problems. The technician will ensure network systems are properly configured, maintained, and running smoothly to support enterprise operations.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Network Administrator, the work you’ll do at GDIT will be impactful to the mission of U.S. Army Europe. You will play a crucial role in supplying mission command support.

Network Support and Troubleshooting: Provide technical support for network-related issues, including physical layer network cabling, switches, patch panels, and connectivity problems. Diagnose and resolve issues related to network outages, slowdowns, or hardware malfunctions.
Service Desk Ticket Management: Act as the first point of contact for network-related service desk tickets, handling and prioritizing requests for troubleshooting, network configurations, and hardware support. Resolve tickets in a timely and professional manner.
Network Cabling Installation and Maintenance: Support the installation, management, and maintenance of structured network cabling (Cat 5e, Cat 6, fiber optic cables) in a large-scale enterprise environment. Ensure cabling is organized, labeled, and compliant with industry standards.
Switching Support: Provide first-line support for enterprise-level network switches, including troubleshooting connectivity issues, assisting with VLAN configurations, and ensuring proper functionality of switch ports.
Collaboration with Network Team: Work closely with the network administration team to escalate complex network issues, assist with troubleshooting switch configurations, and participate in network upgrades or new installations.
Documentation and Knowledge Base: Document network configurations, cabling layouts, and troubleshooting steps for future reference. Contribute to the creation of knowledge base articles related to network troubleshooting and cabling best practices.
User Support: Offer user support for connectivity issues, including troubleshooting network access problems related to physical cabling, switches, and network devices.
Cable Management and Organization: Ensure proper cable management and organization in network closets and server rooms. Maintain cleanliness and orderliness of physical network infrastructure.
Compliance and Best Practices: Ensure that network cabling and switching operations adhere to industry standards, company policies, and safety guidelines. Follow best practices in network installation and maintenance.
Inventory Management: Track and manage network hardware and cabling inventory, including switches, cables, and related tools and materials. Ensure proper storage and handling of network equipment.

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Network Administrator must have:

Education: Technical Training, Certification(s) or Degree
Experience: 1+ years of related experience
Technical skills: Network Cabling: Experience with structured network cabling (Cat 5e, Cat 6, fiber optic), including installation, testing, and maintenance. Familiarity with cabling standards and practices; Networking Fundamentals: Solid understanding of basic networking concepts, including IP addressing, subnetting, VLANs, and network topologies; Network Switches: Hands-on experience with enterprise-level network switches (e.g., Cisco, HP, or similar), including basic configuration, troubleshooting, and port management; Service Desk Skills: Previous experience in a service desk environment, managing tickets, providing first-line support, and resolving user issues; Troubleshooting: Strong diagnostic skills with the ability to troubleshoot network connectivity issues, hardware failures, and cabling problems effectively; Customer Service: Excellent communication and customer service skills to assist users with issues, explain technical details, and ensure a positive service experience; Documentation and Reporting: Ability to document network configurations, incidents, and resolutions clearly. Proficiency in maintaining records of network infrastructure and service desk activities.
Security clearance level: Secret Level Security Clearance
US citizenship required
Role requirements: Must possess a DoW 8570 IAT Level II certification

Additional Knowledge and Desirable Skills:

Familiarity with network monitoring tools and techniques for identifying cabling or switch-related issues.
Certification in network fundamentals (e.g., CompTIA Network+, Cisco CCNA) is a plus.
Knowledge of fiber optic cabling, splicing, and testing tools is an advantage.
Experience with network inventory management and asset tracking.
Understanding of network security principles related to cabling and switch configurations.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GDITRecruiting

#GDITArmy

#EMITS2

Work Requirements

Years of Experience

1 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

CompTIA Network+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $76,500 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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