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Medior/Senior Business Consultant CRM

EASI SA -
Gand

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Détails de l'emploi

Avantages

Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Master
Bachelier
IT
Compétences en communication

Description complète du poste

Description

As a Medior/Senior Software Consultant for our own CRM solution Smartsales, your mission is to translate customer needs into well-thought-out and efficient software configurations. You support customers in optimising their business processes by configuring and parametrising Smartsales so it perfectly matches their way of working.

You play an important role throughout the entire project lifecycle: from functional analysis and workshops with the customer to the configuration, implementation and follow-up of the solution. Thanks to your experience, you can operate autonomously, guide customers with confidence and ensure high-quality delivery.

Rather than focusing on pure development, this role is mainly centred around functional thinking, configuration, parametrisation and customer interaction.

You will work on several projects at the same time, for clients in very different sectors. With more than 1000 customers, no two projects are alike. Expect variation, responsibility and impact in your day-to-day work.

And of course, you will do all this at the Best Workplace of Belgium since 2015.

Responsibilities

As a Medior/Senior Consultant, you will:

Analyse customer needs and business processes
Translate functional requirements into concrete configurations of the Smartsales solution
Configure and parametrise the solution so it fully aligns with the customer’s needs
Act as a functional and business-oriented advisor for your customers
Manage your own planning, projects and client portfolio with a high degree of autonomy
Ensure smooth implementations at customer sites
Coordinate with Project Managers and other consultants to ensure project success
Follow up on ongoing projects and proactively suggest optimisations
Provide user training and functional guidance to customers
Share knowledge and best practices within the team and support junior colleagues when needed

Profile

Must-have

Bachelor or Master’s degree, preferably in Business or a similar field with an affinity for IT
2 years to 8 years of relevant experience in a functional business consulting, business application consulting or similar role
Experience with software configuration or parametrisation
Strong analytical and functional mindset
Customer-oriented with strong communication skills
Able to work independently and take responsibility for projects
Willing to travel to customers 1 to 2 days per week

Nice-to-have

Comfortable handling multiple projects at the same time
Interest in business processes (sales, operations, CRM, …)
Comfortable participating in functional or commercial discussions
Experience in coaching or supporting junior colleagues

Benefits

Competitive package:

Company car with fuel and/or charging card for unlimited use in Belgium
Meal vouchers
Eco-vouchers
Health insurance
Hospitalization insurance Alan: innovative, transparent and paperless health partner. Possibility to add ambulatory and dental insurance (specialists, doctors, dentists,...) at a lower cost than if taken separately
Group insurance
Mobile phone subscription
Seniority days
Platform for converting the end-of-year bonus into additional, personalised benefits

A fun and stimulating work environment:

Transparent communication
Modern, wellbeing-oriented offices
A young, dynamic and forward-looking management
Events: business trips abroad, sports and team-building events, gala evenings, etc.
Fresh fruit, free breakfast once a month, games room (darts, PlayStation, board games, kicker table,...), afterwork every Friday, and ... strong coffee ;-)

Opportunities:

Opportunity to grow rapidly, both vertically and horizontally
Possibility to become a shareholder after 3-4 years

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