20 meilleures offres (customer success manager, gent, vlg) (à pourvoir)

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customer success manager jobs near gent, vlg

Learning experience and Innovation Manager - Open Executive Education

Vlerick Business School -
Gand

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Détails de l'emploi

Avantages

Voiture de société
Chèques repas
Assurance hospitalisation

Qualifications

Expérience en gestion d'équipe
Master
Néerlandais

Description complète du poste

Do you have a passion for lifelong learning? Are you interested in innovation and interacting with customers? Do you have experience in people management? Are you result-driven and ready to explore the world of our executive education programmes and their participants? Let’s meet!

LEARNING EXPERIENCE AND INNOVATION MANAGER

Vlerick Business School is an innovative, top-ranked and sustainable international business school in the heart of Europe. Our purpose is to transform people for a better world! We want being at Vlerick to be a transformative experience where you discover the knowledge, mindset and confidence you need to take your next leap – and become the entrepreneurial leader our world needs.

Vlerick is a school, but it is run as a company, aligned with the high standards we foster in our different management programmes for professionals. We are looking for an enthusiastic and driven Learning Experience and Innovation Manager to join our Open Executive Education team. You combine people leadership with portfolio innovation and ensure every participant enjoys an outstanding learning experience. Here’s what you need to know!

Your mission

Carry the responsibility for the programme portfolios of your team from a design, delivery and innovation perspective.
Coach a team of 4 learning experience managers and support them in their professional development and wellbeing.
Drive the quality and impact of our programmes by owning the Net Promoter Score (NPS) and Learning Impact Indicator (LII), two key performance indicators that reflect the value we create for our participants. Manage customer journey from onboarding to delivery and follow-up (incl. learning impact post programme, and partners where relevant).
Lead by example in the facilitation of our programmes.
Conduct intake interviews with potential participants of our flagship General Management programmes.
Drive the commercial success of the programme portfolio by contributing to programme sales of new programmes and identifying cross-selling opportunities for existing customers.
Capture and share customer insights for new sales opportunities and foster ambassadorship.
Actively build a strong network with internal and external stakeholders.
Stay on top of the trends in the field of L&D and in the knowledge domains of your portfolio, and and translate these into innovative programme concepts.
Analyse market trends and customer insights to continuously improve the portfolio – incl. working with faculty on (re)design.
Coordinate and facilitate 20 days of open executive education programmes each year.
You report to the Business Unit Manager of the Open Executive Education programmes.

You

Have obtained a master’s degree or equivalent through work experience.
Have a minimum of ca. 7 years of work experience, preferably in the L&D sector.
Are motivated to coach, support and grow a team of 4-5 people.
Possess excellent networking and organizational skills. You can connect with different stakeholders and are a credible advisor for (senior) executives.
Are passionate about creating outstanding customer journeys and maximising the impact for both participants and organisations.
Get energized from going the extra mile for customers and are a star at solving problems with a smile. Enjoy facilitating learning journeys and trainings for customers.
Are structured, analytical person who enjoys improving processes in day-to-day operations as well as in product and process innovation.
Have an entrepreneurial spirit and innovation and new business development run in your veins.
Have an excellent written & oral knowledge of English and Dutch.
Are open to working on our three campuses (Leuven, Ghent & Brussels) in combination with your home office.
Are happy to take part in occasional evening activities and attend events outside of the working hours.

#ProudtobeVlerick

Autonomy and responsibility in an engaging work environment.
A dynamic, open, and international company culture.
Opportunities for professional and personal growth.
A team of enthusiastic, driven colleagues, passionate about learning.
Flexibility: 30+ holiday days, working from home, a flexible benefits system, etc.
Meal vouchers, a hospitalization insurance, a group insurance, a company car and a mobility budget.
Having a real impact and inspire people to live, learn and leap!

At Vlerick, openness to the world is part of our DNA. We are continuously working towards being a truly diverse, equitable and inclusive place to work and learn at. So, no matter who you are, where you come from, or what your dreams are, we are looking forward to receiving your application.

Take the leap!

If you think you meet these criteria, please apply with your resume and motivation letter on our website. We look forward to hearing from you! Happy to give you more information on the job content: [email protected] or the selection process and working at Vlerick: [email protected].

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer success manager (gent, vlg)

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