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ACCOUNT MANAGER SME

bpost -
Bruxelles

Soumettre votre candidature

Détails de l'emploi

Avantages

Voiture de société
Chèques repas
Travail à domicile

Qualifications

Logiciels de GRC/CRM
Prospection téléphonique
Vente
Anglais
Master
Gestion de projet
Bachelier
Marketing
Négociation

Description complète du poste

What will you do?

Supporting the growth of bpost by expanding and intensifying cooperation with existing customers. Opening new markets and building strong relationships with prospects, as well as realizing new business opportunities with new customers.

The Account Manager (AM) level 2 generally specializes in several sectors and operates in a very complex customer decision-making structure (multiple departments, multiple brands).

Account Managers are responsible for both prospecting (hunting) and account development (farming).
Hunting focuses on prospects who are not yet customers, with the main objective being new customer acquisition.
Farming activities focus on customers who already extensively use our products, with an emphasis on retention and securing existing clients.
Sales activities such as upselling and cross-selling remain crucial for these customers.

Key responsibilities

Researching and analyzing the markets and sectors in which bpost operates to identify potential commercial opportunities, using a tailored approach to products and services within the assigned customer portfolio.

Investigating and understanding customer business drivers and challenging their business needs by expanding networks and connections
Translating business needs into customized products
Building in-depth industry expertise to identify (potential) customer needs
Managing the entire sales cycle from lead identification to contract signing
Understanding customers’ business objectives
Offering tailor-made products and solutions

Building and maintaining relationships with existing and potential customers to deepen commercial partnerships and achieve defined sales targets.

Regularly contacting and visiting customers
Farming: identifying growth opportunities within existing customers, driving growth through up- and cross-selling, and building long-term relationships with key stakeholders
Identifying and mapping external decision-makers within assigned organizations
Hunting: identifying and developing new customers through proactive prospecting (data, networking, events, digital outreach, cold calling)
Maintaining contact as the portfolio grows and acting as the first point of contact for new customers
Building strong relationships with internal stakeholders and fostering long-term internal collaboration

Analyzing and understanding the solutions already used by customers, identifying opportunities for expansion, and positioning bpost within the customer’s marketing strategy to support product selection and expansion of existing services.

Negotiating and closing contracts by translating customer agreements into binding contractual arrangements, including deviations from standard contracts, in compliance with applicable rules and legislation.

Drafting proposals when customers request non-standard conditions and submitting them for approval

Analyzing customer needs and translating them into the best-suited action plan. Initiating the sales process by transferring projects to the tribes and monitoring the implementation of the sales action plan to ensure successful and timely project delivery.

Defining the number of customer contacts required each quarter to meet objectives
Identifying key customers and developing a sales plan
Collaborating with internal teams (marketing managers, business analysts) to generate leads and ensure an excellent customer experience

Identifying the value bpost can offer in relation to the customer’s business objectives and market challenges, and developing an initial action plan under guidance of management or based on reference cases applicable to most clients.

Visiting customers to identify the added value bpost can deliver
Translating business objectives into the personal portfolio and submitting them for validation

Attending customer and industry events and building high-level credibility within organizations to establish long-term trust with prospects and customers.

Who are you?

Education level
Bachelor’s or Master’s degree, or equivalent through relevant professional experience

Required experience for the role

Minimum of 5 years of experience, preferably in a hunter and/or farmer profile
Strong knowledge of sales and negotiation techniques
Strong interpersonal skills with the ability to communicate clearly and effectively
Experience working in fast-changing and complex environments
Experience with CRM systems and digital platforms

Language skills (depending on the work location)

Thorough knowledge of the second national language
Good command of English

Technical skills required to perform the role

Strong knowledge of general marketing concepts and strategies
Strong understanding of customers’ market challenges and business objectives
Strong knowledge of and affinity with the products and services offered within the department
Good knowledge of presentation techniques, negotiation skills, project management, conceptual thinking, and analytical abilities

What do we offer?

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

Meal vouchers of €8 per working day
Hospitalization-, group- and disability insurances
A phone subscription, including 25GB data
A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours
Possibility to enter the Federal Mobility plan
Work/life balance, thanks to flexible working hours and the possibility to work from home
20 days of statutory leave and 7 additional extralegal days off
An end-of-year and performance-based bonus and double holiday pay
Many benefits from more than 100 bpost-partners

#Bpost #Bnode #LI-BP4

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account manager emplois - brussels

ACCOUNT MANAGER SME

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Account Manager with experience within the Flemish public sector

ACCOUNT MANAGER - OMNICHANNEL - HOME & SERVICES

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Enterprise Account Executive - Financial Services - Belgium

Account Manager Vie

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Major Account Manager

ACCOUNT MANAGER – MEDIAS RTL – BRUXELLES FR

Key account Manager

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : account manager (brussels)

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