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Operational Services Improvement Officer

Taleo Consulting
Bruxelles

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Détails de l'emploi

Qualifications

Microsoft Powerpoint
Microsoft Word
Français
Microsoft Excel
Windows
Bases de données
Bachelier
Macros
ServiceNow
Agile
Tableaux croisés dynamiques
Compétences en communication

Description complète du poste

Mission.

Mission within the Digital Working unit (part of IT Production). In delegation to the Group Digital Working and conform to its Operating Model, the mission is to deliver Digital Working devices and services to users, ensure the quality of devices and services, and support users in their digital working experience. Clients expect access to collaborative tools anywhere, anytime, fast, in a secure way and with confidence. We deliver and support all business users in Belgium, representing roughly 20,000 users. In our Agile organization, you will be working as Operational Services Improvement Officer in the team Le Comptoir, Service Delivery.

Our goal is to ensure business and users:

Are easily provided with the tools they need to work and collaborate digitally.
Are satisfied with these tools by providing technical and functional support on the field and remotely through the support desk.
Have access to workplace services (workstation, thin client, and collaborative tooling).

How do we imagine our future Windows System Engineer?

Monitor and evaluate supplier performance, identify areas for improvement, and address issues that may impact the organization (including reporting, invoice validation, and escalation management).
Collect and analyze data to identify trends, opportunities for improvement, and areas for cost reduction.
Support stakeholders, including suppliers, to ensure they understand organizational processes and procedures.
Collaborate with different teams to ensure alignment and effective communication in achieving common goals.
Continuously learn and contribute to the improvement of day-to-day activities, processes, and ways of working in the team.
Verify that products and services delivered by suppliers meet the organization’s quality standards and requirements.

Required profile.

At least 2 years of relevant experience.
Proficiency in Microsoft 365 suite, including Excel, Word, and PowerPoint.
Advanced Excel skills, including macro creation, pivot table creation, data analysis, and visualization.
Strong written and spoken communication skills in Dutch, French, and English.
Bachelor degree or equivalent by experience.
Expectation: 50% on site & 50% homeworking.

Highly appreciated:

Familiarity with service management tools (e.g., ServiceNow).
Knowledge of asset management databases (CMDB / HAM).
Strong interest in staying up-to-date with new hardware and technological developments.
Experience in a support environment such as helpdesk or field support and associated processes.
Proven experience with Agile methodologies and affinity with Agile ways of working.
Structured, result-driven, proactive, customer-oriented, team spirit.

Soumettre votre candidature

Affinez votre recherche

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : delivery engineer (brussels, bru)

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